**Job Title: Client Support Specialist** **Company: Cisco Systems** **Location: Auckland, Auckland, NZ** **Job Type: Part-Time** **Seniority Level: Associate Level** **Years of Experience: 3** **Description:** Cisco Systems is seeking a dedicated and energetic Client Support Specialist to join our dynamic team in Auckland, NZ.
This part-time role is an excellent opportunity for individuals who are passionate about customer support and keen to further their careers in a fast-paced technology environment.
As a Client Support Specialist, you will be the first point of contact for our clients, providing essential support and ensuring they receive the utmost value from our products and services.
**Key Responsibilities:** - **Client Interaction:** Serve as the primary liaison for client inquiries, addressing concerns promptly and effectively to ensure a high level of client satisfaction.
This includes managing incoming requests via phone, email, and chat.
- **Technical Support:** Provide basic troubleshooting and technical support for Cisco's range of products and software, effectively resolving issues or escalating them to the appropriate teams when necessary.
- **Product Knowledge:** Develop a deep understanding of Cisco's services and products to assist clients in making informed decisions and maximizing their use of our technology.
- **Documentation:** Maintain accurate records of client interactions, technical issues, resolutions, and product feedback in the company's CRM system to ensure a seamless client experience and continuous improvement.
- **Research and Analysis:** Conduct research as needed to resolve specific client inquiries or issues, analyzing trends and patterns to provide feedback for service improvement.
- **Client Training & Support:** Assist in the development and delivery of training sessions, webinars, or materials to help clients better understand and utilize our products and services.
- **Collaboration:** Work closely with technical teams, product management, and sales to relay client feedback and advocate for client needs, contributing to product development and enhancement initiatives.
- **Quality Assurance:** Prioritize quality in all aspects of work, ensuring that service delivery meets Cisco's high standards and client expectations.
**Requirements:** - **Education & Experience:** Bachelor's degree or equivalent experience in a related field.
A minimum of 3 years of experience in a client support or customer service role, preferably in the technology sector.
- **Technical Proficiency:** Familiarity with networking and telecommunications technology is a plus.
Basic understanding of Cisco products is highly desirable.
- **Personality Traits:** Must be hardworking and demonstrate an energetic attitude, capable of handling multiple tasks while maintaining a positive demeanor.
- **Soft Skills:** - Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely to clients.
- Strong research skills, enabling you to effectively gather information and resolve client inquiries.
- **Problem-Solving Skills:** Strong analytical and problem-solving abilities, with a proactive approach to identifying client needs and implementing solutions.
- **Adaptability:** Ability to work in a dynamic and changing environment, demonstrating flexibility and a willingness to learn.
**Benefits:** - Competitive profit-sharing program - Comprehensive medical coverage - Reimbursement for travel and spending expenses **Working Environment:** At Cisco Systems, we prioritize quality in all aspects of our work, products, and services.
We ensure a collaborative and supportive working environment that fosters professional growth and encourages innovative thinking.
**Application Deadline:** To apply for this exciting opportunity, please submit your application by **October 31, 2024**.
**Equal Opportunity Statement:** Cisco Systems is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, pregnancy, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.