**Job Title:** Client Support Officer - Work from Home **Company:** United Technologies **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 2 **Job Description:** United Technologies is seeking a dedicated and driven Client Support Officer to join our dynamic team. As a part of our commitment to providing excellent customer service, you will play a vital role in ensuring client satisfaction and fostering strong relationships with our customers. This remote position allows you the flexibility to work from home while still contributing to a supportive and collaborative working environment. **Key Responsibilities:** 1. **Client Communication:** - Serve as the primary point of contact for clients, providing timely and effective support via email, phone, and chat. - Address client inquiries, concerns, and requests with professionalism and empathy. 2. **Issue Resolution:** - Identify and troubleshoot client issues efficiently while documenting interactions for future reference. - Collaborate with internal teams to resolve complex problems and escalate issues when necessary. 3. **Relationship Management:** - Build and maintain strong relationships with clients, ensuring that their needs are met and exceeded. - Foster partnerships with colleagues and cross-functional teams to support overall business goals. 4. **Documentation & Reporting:** - Maintain accurate records of client interactions, feedback, and updates in our CRM system. - Generate reports regarding client interactions and satisfaction levels, contributing insights to enhance customer experience. 5. **Planning & Coordination:** - Develop and implement strategies for improving client support processes and workflows. - Assist with the planning and coordination of client onboarding, training, and engagement activities. 6. **Continuous Improvement:** - Stay informed about the latest product updates and industry trends to provide informed assistance to clients. - Engage in ongoing training and professional development to enhance your skills and knowledge. 7. **Research & Analysis:** - Conduct market research to better understand client needs and preferences. - Analyze client feedback and trends to identify opportunities for improvement in services and support. **Requirements:** - **Experience:** Minimum of 2 years experience in client support, customer service, or a related field. - **Education:** A degree in Business, Communications, or a related field is preferred but not essential. - **Technical Skills:** Proficiency in using CRM software and Microsoft Office Suite. - **Soft Skills:** - Strong planning and organizational skills to manage multiple client interactions simultaneously. - Attention to detail and a proactive approach to problem-solving. - Excellent research skills to provide informed recommendations to clients. - **Personality Traits:** - Dedicated and driven with a commitment to exceeding client expectations. - Strong interpersonal skills with the ability to build rapport and trust with clients and colleagues. **Working Environment:** You will work in a supportive and collaborative environment that values open communication and teamwork. The role involves engaging with colleagues and clients to build strong working relationships, despite the remote nature of the position. **Benefits:** - Dental insurance - Free accommodation for work-related travel - Company transportation for commuting purposes **Application Deadline:** Please submit your application by **October 31, 2024**. **Equal Opportunity Statement:** United Technologies is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.