**Job Title:** Client Support Officer (Work from Home) **Company:** Estee Lauder **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 --- ### Job Description **Overview:** Are you enthusiastic, adaptable, and looking to kickstart your career in a dynamic and supportive environment?
Estee Lauder is seeking a Client Support Officer to join our remote team.
In this entry-level role, you will play a pivotal part in ensuring our clients receive exceptional service and support from the comfort of your home in Christchurch.
**Key Responsibilities:** 1.
**Client Interaction:** - Provide outstanding customer support via various communication channels (phone, email, chat) in a timely and efficient manner.
- Listen attentively to client inquiries and concerns, demonstrating empathy and understanding.
- Assist clients in product selection, order tracking, and troubleshooting issues effectively.
2.
**Problem Solving:** - Develop a thorough understanding of Estee Lauder's product lines and services to address client needs accurately.
- Resolve issues promptly and ensure follow-up is conducted to guarantee client satisfaction.
- Document and track client interactions and feedback in our CRM system.
3.
**Collaboration:** - Work closely with team members and other departments to share knowledge and improve client service standards.
- Attend team meetings to stay informed on new products, services, and policies.
4.
**Administrative Duties:** - Assist in maintaining organized records of client communications and support requests.
- Generate reports on client feedback, common issues, and suggestions for improvement.
5.
**Personal Development:** - Engage in ongoing training programs provided by Estee Lauder to enhance your skills and knowledge.
- Participate in team-building activities that foster a supportive and cooperative work culture.
### Requirements **Education & Experience:** - No prior experience is required; we welcome applicants from all backgrounds.
- High school diploma or equivalent preferred.
**Personality Traits:** - **Adaptable:** Able to adjust quickly to changing priorities and new systems while maintaining a positive attitude.
- **Reliable:** Demonstrates commitment to attendance and punctuality in a remote work setting.
**Soft Skills:** - **Planning:** Ability to manage time effectively and prioritize tasks in a remote environment.
- **Cooperation:** Willingness to collaborate with team members and contribute to a positive team dynamic.
**Technical Skills:** - Familiarity with computers and basic software applications.
- Comfortable using communication tools such as chat platforms and video conferencing software.
### Benefits - **Company Equipment:** Receive all necessary tools to effectively perform your job from home, including a laptop and headset.
- **Free Food:** Enjoy complimentary snacks and beverages during virtual team events and meetings.
- **Joining Bonus:** A one-time bonus offered upon successful completion of the probation period.
### Working Environment At Estee Lauder, we are committed to fostering a culture of ongoing learning and development, enabling our employees to grow both personally and professionally.
We encourage creativity, innovation, and the sharing of ideas within a supportive team environment.
### Application Deadline Please submit your application by **October 26, 2024**.
--- **Equal Opportunity Statement:** Estee Lauder is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.