Job Description:Ryder System is seeking a dedicated and independent Client Support Officer to join our team in Nelson, New Zealand. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. Responsibilities:- Providing exceptional client support through various communication channels including phone, email, and in-person meetings- Handling client inquiries, concerns, and escalations in a timely and professional manner- Working closely with internal teams to ensure client needs are met and issues are resolved efficiently- Negotiating contracts, pricing, and service agreements with clients- Maintaining accurate records of all client interactions and transactions in the CRM system- Conducting regular client satisfaction surveys and implementing improvements based on feedback- Collaborating with the sales team to identify new business opportunities and upsell products or services to existing clients- Contributing to the overall success and growth of the business by achieving individual and team targets Requirements:- Bachelor's degree in Business, Communication, or related field- Strong negotiation skills and attention to detail- Excellent communication and interpersonal skills- Proven track record of providing exceptional customer service- Ability to work independently and as part of a team- Proficiency in MS Office and CRM software- Visa sponsorship available for international candidates Personality Traits:- Independent- Dedicated Soft Skills:- Negotiation- Attention to detail Benefits:- Free accommodation- Free food- Visa sponsorship Working Environment:At Ryder System, we are committed to environmental responsibility and sustainable practices. Our team is passionate about making a positive impact on the environment and community. Equal Opportunity Statement:Ryder System is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. Deadline to Apply: May 8, 2024. Apply now to join our dynamic team and make a difference in the world of client support!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
