**Job Title: Client Support Manager - Work from Home**
**Company: Peter Kiewit Sons'**
**Location: Hamilton, Waikato, NZ**
**Job Type: Part-Time**
**Seniority: Mid-to-Senior Level**
**Years of Experience: 6+**
**About Us:**
Peter Kiewit Sons' is a leading construction and engineering company with a global footprint, dedicated to excellence in every project we undertake. We believe in fostering a collaborative and inclusive work environment that transcends borders and encourages the sharing of ideas and best practices across teams. Our commitment extends beyond our projects; we invest in our employees' growth and well-being.
**Role Overview:**
We are seeking an experienced, confident, and resourceful Client Support Manager to join our team in a part-time capacity. This key position will serve as a primary point of contact for our clients, ensuring their needs are met with efficiency and professionalism. The selected candidate will play a pivotal role in building and nurturing client relationships, offering solutions to challenges, and ensuring an exceptional customer experience.
**Key Responsibilities:**
- **Client Relationship Management:**
- Develop and maintain strong relationships with clients, responding promptly to inquiries and addressing concerns.
- Conduct regular check-ins to assess client satisfaction and gather feedback to improve services.
- Serve as a liaison between clients and internal teams to ensure client expectations are met or exceeded.
- **Support and Problem Resolution:**
- Provide expert support to clients, guiding them through the processes and systems relevant to their needs.
- Analyze client issues, develop solutions, and communicate effectively with clients to ensure swift resolutions.
- Document and track client interactions, issues, and resolutions within the company's CRM system.
- **Research and Data Analysis:**
- Conduct research to understand client industries, trends, and challenges, enabling tailored support and strategic recommendations.
- Monitor and report on client metrics and feedback to identify areas for improvement in service delivery.
- **Collaboration and Coordination:**
- Work closely with sales, project management, and other departments to ensure alignment on client needs and project goals.
- Collaborate with global team members to share insights and strategies that can enhance client support initiatives.
- **Training and Development:**
- Participate in and contribute to the training and onboarding of new staff members, sharing best practices in client support.
- Stay updated on industry trends, tools, and technologies to continuously improve support processes.
**Requirements:**
- **Experience:**
- Minimum of 6 years of experience in client support or customer service roles, preferably in a construction or engineering context.
- Proven track record of managing client relationships and resolving complex issues.
- **Education:**
- Bachelor's degree in business, communications, or a related field is preferred, but relevant work experience will also be considered.
- **Skills:**
- Exceptional research skills and attention to detail.
- Strong verbal and written communication skills, with the ability to convey complex information clearly.
- Proficiency in CRM software and Microsoft Office Suite.
- **Personality Traits:**
- Confident and poised in client interactions, able to advocate for clients while representing the company's interests.
- Resourceful in problem-solving, with the ability to think critically and adapt to changing circumstances.
- **Soft Skills:**
- Strong organizational and time management skills, with the ability to manage multiple priorities effectively.
- Demonstrated ability to work independently in a remote environment, while remaining a collaborative team player.
**Benefits:**
- Competitive salary with profit-sharing opportunities.
- Opportunities for professional training and development to enhance skills and advance careers.
- Access to company transportation for client visits or project-related activities.
**Working Environment:**
Join us in a dynamic, globally-focused company that values collaboration and fosters a diverse culture. We enable our employees to work from home, encouraging the balance of professional and personal life while being part of a team that makes a difference.
**Application Deadline:**
Please submit your application by ******** to be considered for this exciting opportunity.
**Equal Opportunity Statement:**
Peter Kiewit Sons' is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage individuals from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
