Job Description:
CSX is seeking a Client Support Manager to join our team on a part-time basis, working remotely from home in Dunedin, Otago, NZ. As a mid-to-senior level professional with at least 6 years of experience in client support or a related field, you will be responsible for managing and nurturing relationships with our clients to ensure their satisfaction and continued partnership with our company.
Responsibilities:
- Serve as the main point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner
- Develop and maintain strong relationships with clients to understand their needs and preferences
- Collaborate with internal teams to ensure client needs are met and issues are resolved promptly
- Identify opportunities for upselling or cross-selling products and services to existing clients
- Monitor client satisfaction levels and implement strategies to improve overall client experience
- Provide regular reports and updates to management on client feedback, trends, and opportunities for improvement
- Stay up-to-date on industry trends and best practices in client support to continuously improve our processes and services
Requirements:
- Bachelor's degree in business, marketing, or a related field
- Proven experience in client support or account management, with a minimum of 6 years in a similar role
- Excellent communication and interpersonal skills
- Strong negotiation skills and ability to creatively solve problems
- Resilient and hardworking attitude, with a focus on delivering exceptional client service
- Ability to work independently and manage multiple priorities effectively
- Proficiency in CRM software and Microsoft Office suite
Benefits:
- Joining Bonus
- Paid sick leave
- Free accommodation for work-related travel
Working Environment:
At CSX, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive and contribute to our success.
Deadline to Apply:
Please submit your application by September 10, 2024.
Equal Opportunity Statement:
CSX is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
