**Job Title:** Client Support Manager - Work from Home **Company:** Community Health Systems **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-Time **Seniority:** Mid-to-Senior Level **Years of Experience:** 6+ ### Job Description Community Health Systems is seeking a motivated and experienced Client Support Manager to join our dynamic team.
This role is perfect for someone who thrives in a remote work environment and wishes to make a meaningful impact in the healthcare industry.
As a Client Support Manager, you will play a pivotal role in enhancing our client relationships and ensuring the delivery of top-tier support services.
### Key Responsibilities - **Client Relationship Management:** - Develop and maintain effective relationships with clients to understand their needs and ensure satisfaction with our services.
- Serve as the primary point of contact for a portfolio of clients, addressing inquiries and resolving issues in a timely manner.
- Organize and conduct regular check-ins with clients to assess their satisfaction and gather feedback for continuous improvement.
- **Team Leadership and Collaboration:** - Lead, mentor, and support the client support team, fostering a collaborative environment that encourages team members to take ownership of their work.
- Facilitate communication between internal departments to coordinate support efforts, ensuring a seamless client experience.
- Contribute to the team's overall objectives by setting clear goals, and motivating team members to achieve their targets.
- **Reporting and Analysis:** - Analyze client data and feedback to identify trends, patterns, and opportunities for enhancing service delivery.
- Prepare detailed reports for management outlining client support metrics, satisfaction levels, and areas for improvement.
- Use analytical insights to drive strategic changes that enhance client engagement and retention.
- **Process Improvement:** - Collaborate with management to develop and implement best practices for client support processes.
- Identify and develop creative solutions to streamline workflows and enhance overall efficiency of support services.
- Conduct regular assessments of existing support systems and procedures, providing recommendations for improvements.
- **Training and Development:** - Design and implement training programs for both new and existing team members to ensure all staff are equipped with the necessary skills and knowledge.
- Stay abreast of industry trends and best practices to continuously enhance service offerings and team capabilities.
### Requirements - **Education and Experience:** - Bachelor's degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 6 years of experience in client support or management roles, preferably in the healthcare sector.
- **Technical Skills:** - Proficiency in CRM software and client support tools.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Experience with reporting tools and creating performance metrics is a plus.
- **Personal Attributes:** - Confident and resourceful in problem-solving and decision-making.
- Excellent interpersonal skills, with the ability to engage clients and build trust.
- **Soft Skills:** - Exceptional analytical thinking, capable of assessing complex issues and providing creative solutions.
- Strong verbal and written communication skills, enabling effective dialogue with clients and internal teams.
- Resilience and adaptability in a fast-paced, evolving work environment.
### Benefits - Employee discounts on various healthcare services and products.
- Comprehensive vision insurance coverage.
- A generous joining bonus for eligible new hires.
### Working Environment At Community Health Systems, we empower our employees to take ownership of their roles and make impactful decisions that contribute to our mission of enhancing community health.
Our remote work environment fosters flexibility, creativity, and collaboration.
### Application Deadline Please submit your application by **September 21, 2024**.
We encourage interested candidates to apply as soon as possible.
### Equal Opportunity Statement Community Health Systems is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
