Job Description: Arthur J. Gallagher is seeking a part-time Client Support Manager to join our remote team in Nelson, Nelson, NZ. As a mid-to-senior level professional with at least 6 years of experience in client support management, you will be responsible for overseeing and managing client relationships, ensuring their satisfaction and providing top-notch support. Responsibilities:- Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests in a timely and professional manner- Manage client accounts, ensuring they are meeting their goals and objectives- Collaborate with internal teams to provide clients with solutions and support as needed- Analyze client data and feedback to identify trends and opportunities for improvement- Develop and implement client support strategies to improve customer satisfaction and retention- Conduct regular client meetings to review performance, address issues, and deepen relationships- Provide guidance and support to junior team members to ensure excellent service delivery- Stay up-to-date on industry trends and best practices in client support management Requirements:- Minimum of 6 years of experience in client support management or a related field- Confident and energetic personality with excellent interpersonal and communication skills- Strong analytical skills to assess client needs and make data-driven decisions- Persuasion skills to influence clients and internal stakeholders- Proven track record of building and maintaining client relationships- Ability to work independently and remotely, managing time effectively and prioritizing tasks- Proficiency in CRM software and Microsoft Office Suite- Bachelor's degree in Business Administration, Marketing, or a related field Benefits:- Remote work flexibility- Medical coverage- Gym membership- Competitive salary Equal Opportunity Statement:Arthur J. Gallagher is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. Deadline to apply: May 17, 2024 Join our team and contribute to our mission of upholding the highest standards of ethical conduct and integrity in client support management!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
