Client Support Manager - Remote Work

Job Description: CMS Energy is seeking a Client Support Manager to join our team on a part-time basis, working remotely from Christchurch, Canterbury, NZ.
The ideal candidate will have at least 8 years of experience in a client support role and be at a mid-to-senior level in their career.
Responsibilities: - Manage a portfolio of clients, providing exceptional support and building strong relationships - Serve as the main point of contact for client inquiries, issues, and escalations - Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner - Develop and implement client support strategies to improve overall client satisfaction - Analyze client feedback and data to identify trends and areas for improvement - Conduct regular check-ins with clients to assess satisfaction and gather feedback - Provide training and support to junior client support team members - Stay up-to-date on industry trends and best practices in client support Requirements: - 8+ years of experience in a client support role - Independent and dedicated personality traits - Strong presentation and cooperation skills - Excellent communication and interpersonal skills - Ability to work effectively in a remote environment - Bachelor's degree in a related field preferred Benefits: - Gym membership - Free food - Travel & spending expenses Working Environment: At CMS Energy, we strive to cultivate a sense of ownership and responsibility at every level.
We believe in empowering our employees to take initiative and make a positive impact on our clients and the company as a whole.
Deadline to Apply: September 6, 2024 Equal Opportunity Statement: CMS Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.
We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.