Job Description:
Allbirds is seeking a dynamic and experienced Client Support Manager to join our team in Hamilton, Waikato, NZ. As a Client Support Manager, you will be responsible for overseeing all aspects of client support and ensuring the highest level of customer satisfaction. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in a similar role.
Responsibilities:
- Manage a team of client support representatives to ensure timely and effective resolution of customer inquiries and issues
- Develop and implement strategies to improve customer satisfaction and retention
- Monitor and analyze customer feedback to identify trends and areas for improvement
- Collaborate with other departments to address customer concerns and improve overall customer experience
- Provide regular reports and updates to senior management on client support performance and key metrics
- Stay up-to-date on industry trends and best practices in client support to continuously improve processes and procedures
Requirements:
- 8+ years of experience in client support or a related field
- Energetic and motivated personality with a passion for delivering exceptional customer service
- Strong decision-making skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Experience managing a team of client support representatives is preferred
Benefits:
- Gym membership
- Medical coverage
- Parental leave
Working Environment:
At Allbirds, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where every team member can thrive and contribute to our success.
Equal Opportunity Statement:
Allbirds is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Deadline to apply: ********
Join our team at Allbirds and help us revolutionize the footwear industry with sustainable and comfortable products that our customers love!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
