Job Description: UGI is seeking a Client Support Manager to join our team in Nelson, Nelson, NZ. As a Client Support Manager, you will be responsible for managing the support team and ensuring high levels of customer satisfaction. The ideal candidate will have at least 5 years of experience in a client support role, with strong communication and problem-solving skills. Responsibilities: - Manage a team of client support representatives, including hiring, training, and performance evaluations - Develop and implement processes to improve customer satisfaction and retention - Handle escalated customer issues and provide timely resolution - Work closely with other departments, such as sales and product development, to ensure a seamless customer experience - Analyze customer feedback and suggest improvements to products and services - Monitor key performance metrics and make data-driven decisions to improve efficiency and effectiveness of the support team - Stay up-to-date on industry trends and best practices in client support Requirements: - Bachelor's degree in Business Administration or related field - 5+ years of experience in a client support role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Motivated and energetic personality - Critical thinking and planning skills - Ability to work in a fast-paced environment and handle multiple priorities - Proficiency in CRM software and Microsoft Office suite Benefits: - Free accommodation - Parental leave - Company transportation Working Environment: At UGI, we provide an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional support to our clients and each other. Deadline to Apply: ******** Equal Opportunity Statement: UGI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
