**Job Title: Client Support Manager** **Company: Bank of New York Mellon Corp.** **Location: Nelson, Nelson, NZ** **Job Type: Part-Time** **Seniority: Mid-to-Senior Level** **Years of Experience: 7+ Years** **About BNY Mellon:** At the Bank of New York Mellon (BNY Mellon), we are committed to fostering an inclusive environment that values diversity and collaboration.
We leverage our rich history and extensive expertise in financial services to provide innovative solutions and exceptional client experiences.
Join us as we navigate the ever-evolving landscape of banking and investment management.
**Position Overview:** As the Client Support Manager, you will play a pivotal role in ensuring our clients receive the highest level of service.
You will oversee day-to-day client support operations, collaborate with internal teams, and lead projects aimed at enhancing the client experience.
Your ability to be independent and resilient will be crucial in overcoming challenges and driving continuous improvement in our service offerings.
**Key Responsibilities:** - **Client Relationship Management:** - Build and maintain strong, long-lasting relationships with clients by understanding their needs and anticipating requests.
- Serve as the primary point of contact for all client inquiries, providing timely and effective resolution to issues.
- Conduct regular check-ins with clients to solicit feedback and understand service satisfaction.
- **Team Leadership and Development:** - Lead the client support team, providing guidance, support, and mentorship to enhance productivity and morale.
- Conduct performance evaluations and facilitate training programs to ensure the team is well-equipped to meet client expectations.
- Foster a positive and collaborative team environment, encouraging open communication and teamwork.
- **Operational Excellence:** - Implement and refine client support processes to improve efficiency and service quality.
- Monitor and analyze service performance metrics, preparing reports for management and identifying areas for improvement.
- Ensure compliance with all applicable policies, regulations, and standards.
- **Project Management:** - Lead and manage special projects aimed at enhancing the client experience through service innovation.
- Collaborate with cross-functional teams to ensure seamless service delivery and address client needs.
- Utilize project management tools and techniques to track project progress and report outcomes.
- **Continuous Improvement:** - Research and identify industry trends and best practices to enhance client support services.
- Advocate for client needs and contributions within the organization to drive necessary changes and improvements.
- Actively seek client feedback to inform service enhancements.
**Requirements:** - **Education:** - Bachelor's degree in Business Administration, Finance, or a related field.
- **Experience:** - Minimum of 7 years of experience in client support or relationship management in the financial services or banking sector.
- Proven track record of managing client relationships and delivering exceptional service in a dynamic environment.
- **Skills and Competencies:** - Strong leadership skills with the ability to motivate and develop team members.
- Excellent time management and organizational skills, with a demonstrated ability to prioritize tasks effectively.
- Independent and resilient, with a proactive approach to problem-solving.
- Exceptional communication skills, both verbal and written, with the ability to articulate complex information clearly.
- Proficient in relevant software applications and client relationship management tools.
**Benefits:** - Travel & spending expenses coverage.
- Vision insurance.
- Paid overtime.
**Working Environment:** We promote a flexible work environment that adapts to change with speed and efficiency, allowing our team members to balance their professional and personal lives effectively.
**Application Process:** If you believe you are the right fit for this position and our team, please submit your application by the deadline of **September 21, 2024**.
**Equal Opportunity Statement:** BNY Mellon is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applicants from all backgrounds to apply and thrive in our diverse community.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
