Fisher & Paykel Healthcare – Dunedin, South IslandJob Title: Client Support ManagerCompany: Fisher & Paykel HealthcareLocation: Dunedin, Otago, NZJob Type: Part-timeSeniority: Associate LevelYears of Experience: 5About Us: Fisher & Paykel Healthcare is dedicated to improving lives through our innovative medical devices and solutions.
Based in Dunedin, Otago, we pride ourselves on our collaborative and forward-thinking culture.
At Fisher & Paykel Healthcare, we encourage calculated risk-taking to drive innovation and progress in the healthcare industry.Position Overview: We are looking for a passionate and resilient Client Support Manager to join our dynamic team.
In this part-time role, you will be instrumental in maintaining and enhancing relationships with our clients.
You will provide exceptional support to ensure their needs are met while facilitating communication between our internal teams and clients.Key Responsibilities:Client Relationship Management: Act as the primary point of contact for assigned clients, building strong relationships and ensuring high levels of client satisfaction.
Conduct regular check-ins and follow-ups with clients to assess their needs and gather feedback on products and services.Support Delivery: Coordinate and deliver training sessions for clients on product usage, troubleshooting, and new features.
Manage client inquiries and resolve issues promptly, leveraging cross-departmental resources as needed.Collaboration and Communication: Collaborate closely with the Sales, Marketing, and Product Development teams to align client needs with product offerings and innovations.
Prepare and present regular reports on client feedback and support trends to management.Project Management: Lead and manage client support projects from inception to completion, ensuring timely and efficient delivery.
Develop and implement processes to enhance client support operations and improve client experience.Continuous Improvement: Identify opportunities for process improvements and contribute to developing best practices in client support.
Stay updated on industry trends and competitor activity to inform strategy adjustments.Travel and On-site Support: Occasionally travel to client locations for on-site support, product demonstrations, or training events as required.Requirements:Experience: Minimum of 5 years in a client support or customer service role within the healthcare or technology industries.Education: Bachelor's degree in a relevant field is preferred.Technical Skills: Proficient in CRM software and MS Office Suite; familiarity with medical devices is a plus.Soft Skills:Strong project management abilities, demonstrating effective time management and organizational skills.Excellent verbal and written communication skills to facilitate clear and concise interactions with clients.Demonstrated cooperation and teamwork in a dynamic environment, with the ability to work effectively with cross-functional teams.Personality Traits:Passionate about enhancing client experiences and committed to delivering exceptional service.Resilient, with the ability to navigate challenges and deliver results under pressure.Benefits:Relocation allowance for eligible candidatesProfit-sharing opportunities to reward your contributions to the company's successTravel opportunities for professional growth and client engagementWorking Environment: At Fisher & Paykel Healthcare, we foster a culture that encourages calculated risk-taking as a means to drive innovation and progress.
We value creativity and initiative and are dedicated to supporting our team members in reaching their professional and personal goals.Application Deadline: Please submit your application by October 25, 2024.Equal Opportunity Statement: Fisher & Paykel Healthcare is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage qualified candidates from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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