Client Support Manager

Job Description: WellCare Health Plans is seeking a part-time Client Support Manager to join our team in Christchurch, Canterbury, NZ. As a mid-to-senior level position, the ideal candidate will have at least 8 years of experience in client support or a related field. Responsibilities: - Manage a portfolio of clients, ensuring their needs are met and issues are resolved in a timely manner - Develop and maintain strong relationships with clients, acting as the main point of contact for all inquiries - Collaborate with internal teams to ensure client satisfaction and retention - Analyze client feedback and data to identify areas for improvement and implement solutions - Provide regular reports and updates to senior management on client satisfaction and retention metrics - Stay up-to-date on industry trends and best practices in client support Requirements: - Hardworking and driven individual with a passion for client satisfaction - Excellent attention to detail and strong time management skills - Proven track record of successfully managing client relationships - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Experience with CRM software and Microsoft Office suite Benefits: - Employee discounts on WellCare Health Plans services - Parental leave for eligible employees - Medical coverage for employees and their families Working Environment: At WellCare Health Plans, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing the best possible support to our clients and helping them achieve their health and wellness goals. Deadline to Apply: Interested candidates should submit their applications by September 6, 2024. Equal Opportunity Statement: WellCare Health Plans is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.