**Job Title: Client Support Associate - Remote Work** **Company: NRG Energy** **Location: Wellington, Wellington, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** **Application Deadline: ******** ** ### Job Description: Join NRG Energy as a Client Support Associate and become a vital part of our dedicated team committed to delivering outstanding customer service and support to our valued clients. This is a remote, part-time position suited for individuals passionate about enhancing the client experience in a dynamic and fast-paced environment. ### Key Responsibilities: - **Customer Interaction**: Handle inbound and outbound communications with clients and potential customers via phone, email, and chat to address inquiries, resolve issues, and facilitate a positive experience. - **Issue Resolution**: Efficiently analyze and resolve client concerns by utilizing a problem-solving approach, ensuring a swift and satisfactory resolution. - **Documentation and Reporting**: Maintain accurate and thorough documentation of client interactions, inquiries, and resolutions in the CRM system, providing insights into customer feedback and service requirements. - **Product Knowledge**: Develop and maintain a deep understanding of NRG Energy's product offerings, services, and operational protocols to effectively communicate with clients and provide accurate information. - **Collaboration**: Work closely with other departments to escalate complex issues and support cross-functional projects aiming to enhance the client experience. - **Continuous Improvement**: Participate in regular training sessions and actively contribute ideas for process improvements, demonstrating a commitment to professional development and client satisfaction. - **Feedback Loop**: Collect feedback from clients regarding their experiences and communicate insights to management for strategic planning and product enhancement. ### Qualifications and Requirements: - **Experience**: A minimum of 1 year of experience in client support, customer service, or a related field is preferred. - **Education**: A high school diploma or equivalent. A degree in a related field is a plus but not mandatory. - **Technical Skills**: Proficiency with CRM software and Microsoft Office Suite (Excel, Word, Outlook). Familiarity with remote communication tools is advantageous. - **Soft Skills**: Strong critical thinking and problem-solving abilities; adaptability to changing circumstances, processes, and client needs. - **Personality Traits**: Must be adaptable, resourceful, and capable of working effectively in a remote environment while managing time and prioritizing tasks. - **Communication Skills**: Excellent verbal and written communication skills, with the ability to engage professionally with clients from diverse backgrounds. ### Benefits: - Paid sick leave - Disability insurance - Vision insurance ### Working Environment: Experience success in a high-energy workplace focused on delivering impactful results. Our team fosters an environment of collaboration and continuous improvement where your contributions are valued, and employees are empowered to make a difference. ### Equal Opportunity Statement: NRG Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are a motivated individual seeking a rewarding opportunity at a leading energy provider, we encourage you to apply before the deadline of October 31, 2024. Join us in making a positive difference in the world through exceptional client support!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.