We are looking for a curious and motivated Client Success Manager to join our team in Auckland.
This is an exciting opportunity as we enter a new phase in our business, providing a game-changing way for our clients to conduct their insights discovery through AI.
We are revolutionizing the way our clients find insights, boosting efficiency and effectiveness within their businesses.
Client Success Manager, NZ's focus is to support the continued high retention rate of Mintel subscription clients by ensuring Mintel's market-leading data and insight is applied to its full extent within Mintel clients' business to support their commercial objectives.
The contractor will achieve this by providing best-in-class levels of service through the whole client lifecycle of onboarding, product adoption, value-led engagement, advocacy, and retention.
What You Will Be Doing: Growing existing account relationships.
You will be using your excellent communication skills, strong follow-up, and sharp attention to detail to build relationships across a portfolio of clients.
Delivering Insights.
You will be presenting trends, category, and consumer analysis to executive-level audiences across New Zealand.
Always in an engaging interactive and confident manner, training will be provided to support you to be successful.
Driving value.
You'll put your analysis skills to work to understand our client's businesses as well to develop strategies and action plans to improve the client experience, ensure client retention, and enable account growth in partnership with the Account Managers.
Ultimately, you'll be helping our clients to achieve their business objectives.
Who We Are Looking for: Client-Obsessed: You live for your clients, know their businesses inside out from strategic objectives to organizational structures.
And network at the highest possible levels across your portfolio to ensure there is appropriate executive-level engagement.
Commercially-minded: You have a proven track record of delivering return on investment and achieving sales targets by easily identifying potential growth opportunities and successfully demonstrating the value Mintel data can provide.
Self-Directed: You take the initiative to solve problems and uncover opportunities, and you are eager to take ownership and accountability for the success of your portfolio.
Creative problem-solver: You are able to identify complex problems based on a broad range of factors.
You also are able to develop & implement optimal solutions.
You establish key results, you track learnings, and you embrace continuous improvement.
A Collaborator: You are a team player who is focused on the broader good and the success of the organization.
In this spirit, you are also comfortable providing and receiving feedback so that we are all able to continuously learn & improve together.
We Hope You'll Like Our Culture that supports true collaboration while embracing remote working.
Flexible start and end times.
Blended (office/home) approach to work.
Approach to personal development where we encourage individuals to grow and share what they've learned.
Social events, both within the department and across the company.
Generous annual leave and wider circle employee benefits.
Additional one day off to celebrate your birthday.
Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
Giving back is part of our culture with this in mind, Mintel gives employees 2 days leave per year to join local volunteering activities organized by our Mintel Gives (where applicable).
Mental health and wellbeing support via Modern Health App and Employee Assistance Programme.
Beautifully designed offices to foster collaboration and fun.
Mintel is an equal opportunity employer that is committed to the strength of an inclusive workplace.
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