Account & Relationship Management (Sales)Sprocket Digital is a data-driven marketing agency based in Penrose, Auckland.
The Sprocket team are highly experienced and proven digital marketing experts creating & deploying performance-based strategies for businesses both locally and offshore.Over the last 8 years, we have built a reputation as a market leader in delivering consistent growth to our clients.A Little Bit About the Role:Your time will primarily be focused on managing a portfolio of clients operating across a range of industries.
Working closely with both the sales and technical teams, your primary responsibility will be to provide the highest level of communication and customer service to your clients.What We Are Looking For:We're looking for a charismatic individual with proven Digital Account Management experience to come and join our tight-knit team.
You will be a strong communicator and have a solid understanding of digital marketing data and implementation.
Candidates will also have a firm understanding of business operations and will have the ability to identify growth opportunities.What You Would Be Doing:Holding regular client account meetings to discuss campaign performance and to ensure our strategies are in line with their business goals.Fielding and responding to daily client communications.Closely monitoring campaign performance and communicating regularly with the technical team.Completing campaign briefs, attending onboarding meetings and campaign workshops.Running access meetings to ensure we have necessary platform access to deploy a client's marketing strategies.Assessing campaign data and working with the technical team to adapt strategies toward generating the best results.Strategically looking for opportunities for clients to scale, cross-sell or upsell.Key Requirements:A minimum of 3 years of recent Digital Account Management experience.Must demonstrate a high-level understanding of digital marketing platforms and tools, including Google Analytics, Facebook Business Manager etc.Experience working with eCommerce CMS platforms, including Shopify, WooCommerce, Big Commerce etc.Ability to work well in a team environment as well as independently.High attention to detail and the ability to effectively juggle multiple concurrent tasks.Excellent communication skills and the ability to present to groups.Ability to think creatively/strategically and identify and resolve problems.Excellent verbal and written communication skills.Strong organisational, time management, and analytical skills.What's In It For You?A generous base salary plus an uncapped commission structure.4-Day Work Week.Ongoing support & training from your colleagues.Quarterly social events.Work with amazing people!Interested?If this sounds like you, please send us your CV and cover letter.Note: We will only be responding to candidates selected to enter the interview stage.Your application will include the following questions:How many years' experience do you have in a client services / account management role?How many years' experience do you have in digital marketing?Which of the following statements best describes your right to work in New Zealand?
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