Client Services Manager (CSM) – Auckland Are you looking for a change of scene… consider a move to Tamaki Makaurau Auckland?
Can you think on your feet?
Enjoy variety and can work with an amazing team?
Kia haumaru ai tatou katoa We're FIRST Security, New Zealand's market leader in protective security.
Our team set us apart from the rest delivering great customer service throughout New Zealand and Australia.
This exciting role sees us seeking an experienced Client Services Manager for our Tamaki Makaurau (Mt Wellington - Auckland) Branch, a key role in our organisation.
This pivotal role is all about championing customer-centric service and transforming client relationships from service provider to trusted partner.
About the role – you will be: Manage daily client activities while driving business performance.
Serve as the first point of support, escalation, and response for key clients.
Be the customer's "Champion" within First Security, ensuring internal stakeholders align with our commitments.
Lead and collaborate with your team to deliver exceptional service.
Develop strategic plans to meet and exceed client expectations and budgets.
Stay active in the field, motivating your team and ensuring top-notch service delivery.
Build strong relationships with internal and external partners, aiming for excellence.
Compile quality assurance, incident, and other reports as needed.
What we can offer you: Market-leading salary + company vehicle.
Flexible roster based on business needs – not just a 9-5, Monday-Friday role.
Access to First Security's 'Perks' program with extensive discounts on retail, petrol, and groceries.
Strong focus on training and development – we're here to help you grow!
Ongoing support, welfare checks, and a positive health and safety culture to ensure you and your team go home safely.
Full access to EAP and support services, including confidential counselling and financial budgeting services for you and your family.
Plus, discounted petrol for your family.
What you will bring: 2+ years of leadership experience in a dynamic environment.
2+ years in a client service or client-facing role.
Experience in the service industry.
Strong interpersonal and negotiating skills with a flexible management approach.
Proven customer service skills and effective communication at all levels.
High computer literacy and the ability to create professional reports.
Current COA or the ability to obtain one.
Ability to pass a Ministry of Justice Criminal Convictions check.
If you are looking for your next challenge and enjoy leading teams then click apply now!
Applicants must be NZ residents or citizens, and due to the nature of the role, will have to undergo checks such as criminal conviction and credit checks.
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