Aged & Disability Support (Community Services & Development) Healthvision is a lead provider of Specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand.We are a company who is passionate about well-being, working closely with our service users, their families, and whanau to wrap around the quality care they need to live life the way they want to and to maximise their independence. At Healthvision we love what we do and are passionate about making a positive difference to the lives of others.About the Role:We are looking for a compassionate Client Services Manager to join our dedicated Homecare team. This is a permanent full-time role offering 40 hours per week (8.30am to 5.30pm), Monday to Friday. The role is based in our Greenlane Head-Office. This is a fantastic opportunity to be a part of a committed multidisciplinary team that oversees and coordinates staff delivering a range of services such as home and personal care support and specialised care for complex long-term service users.The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense.The work is challenging at times, varied and hugely rewarding as you are helping to make positive changes in people's lives. There is a strong emphasis placed, on building relationships with clients and their support workers to ensure positive outcomes.Key Responsibilities:Relationship Management: Building strong relationships with service users and their families, whanau, co-workers, and other health professionals, promoting a collaborative and supportive team environment.Recruitment & Retention: Involvement in the recruitment and retention process for support workers including performance feedback, education, and training.Health and Safety: Conduct Health and Safety assessments in the homes of service users to ensure a safe environment for both service users and support workers.Roster Management: Coordinate and manage rosters for support workers, ensuring alignment with service user schedulesSkills & Experience:Outstanding customer service skills and able to negotiate competing demandsEmpathetic and a good listenerSound verbal and written communication skillsA 'can do' attitude, calm under pressure and motivation to deliver a impactful serviceHighly organised with strong time management skillsTeam player attitude with the ability to work autonomouslyAbility to relate supportively with others from different socio-economic and cultural backgroundsExperience in the healthcare sector (health-related qualification is preferable)Management experience is required (Coordinator or above level) with proven scheduling and coordination skillsExperience in complex/high-volume rosteringWhat we offer:Full training and comprehensive induction/orientationFree EAP (Employee Assistance Programme) ServicesCollaborative, inclusive, and supportive workplace that provides access to ongoing educationApplicants must hold a full Driver License and must have the right to work legally and permanently in New Zealand.How to Apply:If this sounds like you then we want to hear from you! Simply click on the "Apply" button and follow the prompts.For more information about the role please visit our website: https://healthvisionteam.bamboohr.com/careers/288How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Do you have experience in a role which requires relationship management experience? Which of the following statements best describes your right to work in New Zealand? Do you have experience preparing work rosters? How many years' experience do you have as a client services manager? Do you have customer service experience?What can I earn as a Client Services Manager
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