Location: Kelburn Type: Temporary Post Date: Mon Oct 7 19:32:47 2024 Ref: 2078 Mo Te Herenga Waka - About our University Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our turangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university. Korero mo te turanga - About the role Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Services Analyst on a fixed-term, full-time basis until February 2025 to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions. The role will be responsible for providing excellent customer service via telephone, email and webchat to university staff and students. Key responsibilities: Provide Service Desk and remote desktop support for faults and service requests. Liaise with other teams, both within and outside of Te Tai Matihiko - Digital Solutions, to ensure a seamless customer experience. Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow-up action that may be required is able to be undertaken in an efficient manner. Use troubleshooting skills to diagnose and provide solutions for IT problems. O pumanawa - About you We would love to hear from you if you are: Passionate about providing excellent customer service. Interested in working with a wide variety of clients on a wide range of systems. An effective communicator with strong written and verbal communication skills. A keen problem solver with strong analytical and troubleshooting skills. A motivated individual with ability to manage multiple tasks concurrently. Etahi korero hai awhina i a koe - Why you should join our team We are a close-knit team who thrive on working collaboratively, sharing ideas, and developing data-driven solutions that support business decisions and create meaningful outcomes. We offer flexible working arrangements and a great workplace environment. There are many benefits to working at Te Herenga Waka - Victoria University of Wellington, including being part of New Zealand's top research university. Close date for vacancy: 16 October 2024. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications from recruitment agencies are not accepted. Contact details for vacancy: If you have any questions regarding this role please get in touch with Blake Whatling ( ). But applicants should follow all steps listed below. Important - Application steps and information Download and complete the University Application Form, please include the position title and reference number (Client Service Analyst, #2078). Then, please combine your cover letter, CV, and the University Application Form into a single file (preferably in pdf format). Click Apply and follow the process to enter your contact details and attach your combined file (CV, cover letter and the University Application Form) using the "CV/Resume" button. If you are unable to combine your documents or have further supporting documents, please email these to stating the reference number and position title from the advert in the subject line. #J-18808-Ljbffr