Client Service Specialist - Work From Home

Job Description: Fluor is currently seeking a Client Service Specialist to join our team working from home in Nelson, NZ. As a part-time Associate Level role, the Client Service Specialist will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and professional manner. Responsibilities:- Communicate with clients via phone, email, and online chat to address their needs and concerns- Handle inbound and outbound calls to assist with order processing, billing inquiries, and product information- Maintain accurate records of client interactions and transactions- Provide recommendations and solutions to enhance the client experience- Collaborate with internal teams to ensure a seamless experience for clients- Stay informed about company products, services, and promotions- Assist with client retention and satisfaction initiatives- Meet or exceed client service standards and goals Requirements:- Minimum of 4 years of experience in a customer service or client-facing role- Motivated and adaptable personality traits- Strong attention to detail and analytical skills- Excellent communication and interpersonal abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office Suite and CRM software- High school diploma or equivalent required, additional education or certifications a plus Benefits:- Gym membership- Employee discounts- Travel opportunities Working Environment:At Fluor, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. We are committed to providing equal opportunities for all individuals regardless of race, gender, age, religion, sexual orientation, or disability. Deadline to Apply: April 27, 2024 Equal Opportunity Statement:Fluor is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, including those with disabilities and members of minority groups.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.