Client Service Officer - Audika Rangiora Shirley, NZ Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Our clinics provide hearing services to our valued clients. We strive to improve the quality of life of people living with hearing loss.We are looking for a sales and customer service superstar to be a Clinic Co-Ordinator! If you are interested in helping our clients improve their hearing and quality of life, keep on reading!The Role:This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers' experience. We are looking for a passionate and purpose-driven individual whose outstanding organisational and sales skills will help more people get access to better hearing.You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.You will learn about all our products, services, our competitive advantages, and government funding programs. With this knowledge, you will expertly apply tailored client-specific sales strategies ensuring they get the best possible solutions.Responsibilities:Book and confirm appointments for clients with our online schedule toolWork with clients to determine their entitlement to government funding assistance and health fund rebatesFollow up with existing clients to encourage renewal of the maintenance programPerform hearing screening checks (full training is provided)Provide administrative support for day-to-day clinic operationsYou will be successful in this role if you have:Previous sales and customer service experience in one of the following environments: retail, hearing care services, pharmacy, or allied healthExperience working with an older demographic, preferredStrong interpersonal communication skills and empathy for clients to support their hearing journeyHigher School Certificate (HSC) or TAFE QualificationA current valid visa to work in New Zealand.What's in it for you?Permanent Full time 8:30am to 5pmLocation - Audika RangioraCompetitive salary + Super + performance incentivesSupportive hearing care teamProfessional development through clear career path and professional trainingMyRewards program – a program that offers discounts to more than 300 retailers and services across New ZealandOnline Wellbeing centre – a platform offering activities, workouts, meditations, nutritional and financial adviceEmployee Assistance ProgramBirthday and Christmas giftsOur Values:Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees. We are a team of professionals who connect our clients through our hearing products. We believe that it all starts from our employees, who make this happen. We are led by our values, which shape a supportive and encouraging culture where everyone can thrive and succeed.We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.About Audika GroupThe Audika Group is the hearing care division of Demant and we are one of the world's leading hearing care retailers with more than 3,500 clinics in 25 markets. If you join our team, you are guaranteed an inspiring and motivating working environment in a highly international environment.
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