**Job Title: Client Service Manager - Work from Home**
**Company:** McKesson
**Location:** Hamilton, Waikato, NZ
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 5
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### **Job Overview:**
McKesson is seeking a dedicated and adaptable Client Service Manager to join our growing team in a part-time capacity. This role is primarily work-from-home, allowing you to leverage your expertise in customer service and relationship management. You will play a crucial role in supporting our clients, ensuring their needs are met, and identifying opportunities for improvement while driving strategic initiatives through informed decision-making.
### **Key Responsibilities:**
- **Client Relationship Management:**
- Build and maintain strong relationships with assigned clients, providing exceptional support and ensuring high levels of client satisfaction.
- Serve as a primary point of contact for client inquiries, issues, and escalations. Respond promptly and effectively.
- **Data Analysis and Decision Making:**
- Gather and analyze data to inform strategic decisions and improve client service delivery.
- Monitor client performance metrics and identify trends, potential issues, and opportunities for enhancement.
- **Problem Solving and Critical Thinking:**
- Proactively identify and address client challenges, utilizing critical thinking and problem-solving skills to develop effective and efficient solutions.
- Collaborate with internal teams to resolve complex client issues and ensure seamless service delivery.
- **Strategic Planning and Implementation:**
- Assist in developing and implementing strategies to enhance client engagement and satisfaction.
- Work closely with sales and marketing teams to support client outreach and retention initiatives.
- **Reporting and Documentation:**
- Prepare and present detailed client service reports and performance analyses to stakeholders.
- Maintain accurate records of client interactions, feedback, and service requests in company systems.
- **Continuous Improvement:**
- Regularly assess and refine service processes to enhance client experience and operational efficiency.
- Stay updated with industry trends and best practices in client service and leverage this knowledge to improve service offerings.
### **Qualifications:**
- **Education & Experience:**
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Minimum of 5 years of experience in client service management or a similar role.
- **Personality Traits:**
- Adaptable: Ability to adjust to changing priorities and client needs with ease.
- Dedicated: Strong commitment to client satisfaction and service excellence.
- **Soft Skills:**
- Exceptional critical thinking skills to analyze problems and devise effective solutions.
- Excellent problem-solving abilities with a proactive approach to challenges.
- Strong verbal and written communication skills, with the ability to convey complex information effectively.
- **Technical Proficiency:**
- Familiarity with data analysis tools and CRM systems.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
### **Benefits:**
- Relocation allowance for eligible candidates.
- Profit sharing opportunities based on company performance.
- Employee discounts on various products and services.
### **Working Environment:**
- Work-from-home flexibility while leveraging data to inform decisions and drive strategic initiatives.
**Deadline to Apply:** September 20, 2024
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### **Equal Opportunity Statement:**
McKesson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
