**Job Title:** Client Service Manager - Remote Work **Company:** Marathon Oil **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 5 **Job Description:** Marathon Oil is seeking a dedicated and experienced Client Service Manager to join our dynamic team in a remote capacity.
This part-time role is ideal for an independent professional who is adaptable and excited about providing exceptional service to our clients in the energy sector.
As a key member of our team, you will leverage your expertise and interpersonal skills to strengthen client relationships and ensure high satisfaction levels.
**Responsibilities:** 1.
**Client Relationship Management:** - Develop and maintain ongoing relationships with key clients to ensure their needs are met and expectations exceeded.
- Act as the primary point of contact for client inquiries and concerns, providing timely and effective solutions.
- Conduct regular check-ins with clients to assess satisfaction and gather feedback on services provided.
2.
**Service Delivery Oversight:** - Coordinate and oversee all aspects of service delivery to ensure quality and consistency across all client interactions.
- Collaborate with various departments to ensure seamless implementation and execution of services tailored to client needs.
- Monitor service metrics and performance indicators to identify areas for improvement and take appropriate action.
3.
**Problem Solving and Conflict Resolution:** - Address and resolve client issues as they arise, employing effective communication and negotiation skills to reach satisfactory outcomes.
- Work proactively to anticipate potential issues and develop strategies to minimize client challenges.
4.
**Reporting and Analysis:** - Prepare and present regular reports on client satisfaction, service performance, and any feedback received to upper management.
- Utilize data to analyze trends and recommend enhancements to existing services or processes.
5.
**Collaboration and Team Support:** - Work closely with cross-functional teams, including sales, marketing, and operations, to align client service strategies with overall company goals.
- Provide coaching and support to junior team members to foster a collaborative and high-performing work environment.
6.
**Continuous Improvement:** - Identify opportunities for enhancing the client experience and improve internal processes.
- Stay updated with industry trends and best practices in client service management to ensure the company remains competitive.
**Requirements:** - **Education:** Bachelor's degree in Business Administration, Communications, or a related field preferred.
- **Experience:** A minimum of 5 years of experience in client service management or a related field, preferably within the oil and gas industry.
- **Skills:** - Strong interpersonal skills with the ability to engage and build rapport with clients at all levels.
- Excellent written and verbal communication skills.
- Strong analytical skills and the ability to interpret data effectively.
- **Personality Traits:** - Independent: Ability to work autonomously and make informed decisions without constant supervision.
- Adaptable: Open to change and able to pivot strategies as client needs and market conditions evolve.
- **Soft Skills:** - People Management: Experience in mentoring or leading teams, with a focus on fostering a positive and productive work culture.
- Cooperation: Ability to work collaboratively in a team-oriented environment, emphasizing shared goals and outcomes.
**Benefits:** - Company-provided equipment to ensure you have the tools needed to succeed.
- Disability insurance to provide peace of mind.
- Gym membership to promote personal health and well-being.
**Working Environment:** At Marathon Oil, we are committed to providing opportunities for unlimited personal and professional growth.
We offer a flexible and supportive remote work environment that encourages innovation, continuous learning, and career advancement.
**Application Deadline:** Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:** Marathon Oil is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.