Job Description: As a Client Service Manager at Fidelity National Financial in Nelson, NZ, you will be responsible for overseeing the client service team and ensuring exceptional service delivery to our clients. This role requires a dedicated individual who is passionate about building strong client relationships and providing top-notch customer service. The ideal candidate will have at least 6 years of experience in a similar role, demonstrating a combination of leadership, communication, and problem-solving skills. Responsibilities:1. Manage and lead a team of client service representatives to ensure timely and accurate responses to client inquiries and requests.2. Develop and implement strategies to improve overall client satisfaction and retention.3. Collaborate with internal departments to address client issues and resolve complex problems.4. Monitor key performance indicators and metrics to evaluate team performance and identify areas for improvement.5. Conduct regular performance reviews and provide coaching and feedback to team members.6. Maintain accurate client records and documentation in compliance with company policies and regulations.7. Stay up-to-date on industry trends and best practices in client service management. Requirements:1. 6+ years of experience in a client service management role.2. Strong leadership and interpersonal skills.3. Excellent communication and organizational abilities.4. Critical thinking and problem-solving skills.5. Attention to detail and ability to multitask.6. Bachelor's degree in business administration or a related field preferred.7. Proficiency in MS Office and customer relationship management software. Personality Traits: Dedicated, passionateSoft Skills: Critical thinking, attention to detail Benefits:- Travel opportunities- Company equipment- Paid sick leave Working Environment:At Fidelity National Financial, we believe in giving back to the community through corporate social responsibility initiatives. As a Client Service Manager, you will have the opportunity to participate in various community outreach programs and make a positive impact on society. Equal Opportunity Statement:Fidelity National Financial is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We welcome applications from candidates of all backgrounds and strive to eliminate discrimination and promote equality in our hiring process.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
