**Job Title:** Client Service Manager **Company:** McKesson **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority Level:** Mid-to-Senior Level **Years of Experience:** 7 --- **Job Description** Join McKesson as a Client Service Manager and play a pivotal role in ensuring outstanding service delivery and client satisfaction within the healthcare industry. We are looking for a dedicated and driven professional with a deep understanding of client needs and a passion for exceeding expectations. Your leadership and expertise will contribute to our mission of optimizing health outcomes and enhancing customer experiences. **Key Responsibilities:** 1. **Client Engagement & Relationship Management:** - Serve as the primary point of contact for assigned client accounts, ensuring strong, sustainable relationships. - Proactively communicate with clients to understand their needs and expectations, delivering tailored solutions and value-added services. - Conduct regular check-ins and performance reviews with clients to assess satisfaction and gather feedback. 2. **Service Delivery & Quality Assurance:** - Coordinate with internal teams to ensure the timely and effective delivery of services that meet or exceed client expectations. - Monitor service quality and implement strategies for continuous improvement based on client feedback and industry best practices. - Address any issues, concerns, or service failures promptly to enhance client satisfaction and retention. 3. **Sales & Business Development:** - Identify opportunities for upselling and cross-selling services to existing clients and leverage client feedback to inform service offerings. - Collaborate with the sales team to support business proposals, presentations, and negotiations to secure new business. 4. **Data Analysis & Reporting:** - Analyze client data and performance metrics to inform decision-making, improve service delivery, and identify trends. - Prepare and present detailed reports to management and clients regarding service performance and opportunities for enhancement. 5. **Team Leadership & Collaboration:** - Lead cross-functional teams to ensure cohesive service delivery, providing guidance and support as necessary. - Train and mentor junior client service team members on best practices and effective client management strategies. 6. **Research & Market Awareness:** - Conduct research on industry trends, competitor offerings, and client needs to inform strategic planning and service enhancements. - Stay abreast of changes in healthcare regulations and practices that may impact client expectations and service delivery. **Requirements:** - **Experience & Education:** - Bachelor's degree in Business, Healthcare Administration, or a related field required. - Minimum of 7 years of experience in client services, account management, or a similar customer-facing role, preferably within the healthcare industry. - **Personality Traits:** - Dedicated to customer success and service excellence. - Driven, proactive, and able to work independently while also being a team player. - **Soft Skills:** - Strong research skills with the ability to analyze and interpret data effectively. - Persuasive communication abilities to influence clients and negotiate service agreements. - **Technical Skills:** - Proficiency in CRM software and Microsoft Office Suite. - Familiarity with healthcare systems and services is preferred. **Benefits:** - Company transportation provided for client meetings and site visits. - Paid overtime for hours worked beyond standard part-time expectations. - Reimbursement for travel and spending expenses incurred during client engagements. **Working Environment:** Joining McKesson means being a part of a culture that is dedicated to understanding and exceeding customer expectations. We value open communication, collaboration, and continuous improvement, fostering an environment where every team member can contribute and grow. **Application Deadline:** Please submit your application by **October 26, 2024**. **Equal Opportunity Statement:** McKesson is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.