Job Title: Client Service Manager Company: Gap Location: Hamilton, Waikato, NZ Job Type: Part-time Seniority: Mid-to-Senior Level Years of Experience: 7Gap is seeking a dedicated and confident Client Service Manager to join our Hamilton, Waikato team on a part-time basis. This position is critical in ensuring the successful delivery of exceptional client services while leading a team and fostering a positive environment. The ideal candidate will have a strong professional background, demonstrate excellent decision-making skills, and possess a commitment to achieving outstanding results.Key Responsibilities:Client Relationship Management:- Develop and maintain strong relationships with clients by understanding their needs and expectations.- Act as the primary point of contact for clients, addressing inquiries and resolving any issues promptly and professionally.- Conduct regular check-ins with clients to gather feedback, assess satisfaction levels, and identify opportunities for service improvement.Team Leadership:- Supervise and mentor a team of client service representatives, ensuring they deliver high-quality service and maintain a positive client experience.- Conduct training sessions and performance evaluations, providing ongoing coaching and support to enhance team performance.- Foster a collaborative team environment where employees feel empowered to take ownership of their roles and make impactful decisions.Strategic Planning and Decision-Making:- Analyze client service processes and make recommendations for improvements, ensuring efficient and effective service delivery.- Collaborate with cross-functional teams to develop strategies that align with company goals and address client needs.- Facilitate and contribute to team meetings, providing insights based on research and client feedback to inform service strategies.Reporting and Analysis:- Monitor key performance indicators (KPIs) related to client satisfaction, service delivery, and team performance.- Prepare regular reports for senior management, highlighting trends, challenges, and actionable insights.- Utilize data-driven approaches to inform decision-making processes and optimize client service strategies.Training & Development:- Stay current with industry trends and best practices in client service management.- Identify professional development opportunities for team members and advocate for continuous learning within the team.Requirements:Experience: Minimum of 7 years in client service management or a related field, with demonstrated success in a leadership role.Education: Bachelor's degree in Business Administration, Marketing, or a related discipline preferred.Personality Traits:- Confident: Strong self-assurance in dealing with clients and stakeholders at all levels.- Dedicated: Committed to delivering outstanding client service and continuously striving for improvement.Soft Skills:- Research: Proficient in gathering and analyzing data to support client service improvements and decision-making processes.- Decision-Making: Ability to evaluate various solutions and make informed decisions that positively impact client service delivery.Technical Skills:- Proficiency in client management software and CRM tools.- Familiarity with data analysis tools and reporting software.Working Environment:At Gap, we empower our employees to take ownership and make impactful decisions. We foster a culture of collaboration, allowing our team members to thrive through innovative thinking and problem-solving.Benefits:- Comprehensive training and professional development opportunities.- Company transportation for commute convenience.- Visa sponsorship options for qualified candidates.Application Deadline:Please submit your application by 2024-10-15.Equal Opportunity Statement:Gap is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, experiences, and perspectives to apply.If you possess the skills and passion required to thrive in this role, we would love to hear from you! Join us and be a part of a team that values exceptional client service and positive impacts.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.
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