**Job Title:** Client Service Associate **Company:** Veritiv **Location:** Christchurch, Canterbury, NZ **Job Type:** Full-Time **Seniority Level:** Associate Level **Years of Experience:** 4 **Job Description:** Veritiv, a leading provider of integrated packaging, publishing, and supply chain solutions, is seeking a highly motivated and experienced Client Service Associate to join our dynamic team in Christchurch, Canterbury. The ideal candidate will possess a passion for customer service, adaptability to changing environments, and the creativity to develop innovative solutions for our clients. As a key member of our client services team, you will play a crucial role in building and maintaining strong relationships with our clients, ensuring their needs are met efficiently and effectively. **Key Responsibilities:** 1. **Client Relationship Management:** - Act as the first point of contact for client inquiries, providing outstanding customer service and support. - Build and maintain relationships with clients to understand their needs and expectations. - Proactively communicate with customers to anticipate their requirements and address any concerns. 2. **Order Processing and Management:** - Handle order placement, monitoring fulfillment, and ensuring timely delivery of products and services. - Work closely with inventory management and logistics teams to resolve any issues related to stock availability and shipping. - Process client returns and exchanges promptly and coordinate necessary actions with relevant departments. 3. **Problem Resolution:** - Identify and resolve client issues or complaints efficiently, escalating to management when necessary. - Use creative problem-solving skills to develop effective solutions tailored to individual client needs. - Follow up with clients post-resolution to ensure satisfaction and foster long-term relationships. 4. **Collaboration and Teamwork:** - Collaborate with sales, operations, and marketing teams to streamline processes and enhance the customer experience. - Provide feedback and insights to management regarding client needs and trends in the market. - Engage in teamwork to support colleagues and contribute to a positive working environment. 5. **Reporting and Analysis:** - Maintain accurate records of client interactions and transactions, ensuring data integrity in the CRM system. - Assist in the analysis of sales trends and customer feedback to support strategic decision-making. - Prepare reports for management that highlight significant client metrics and opportunities for improvement. 6. **Continuous Learning and Improvement:** - Stay updated on industry trends, products, and services to better serve clients and adapt strategies. - Participate in training and professional development opportunities to enhance skills and knowledge. - Contribute ideas for improving processes and enhancing the overall service provided to clients. **Requirements:** 1. **Education and Experience:** - Bachelor's degree in Business, Marketing, or a related field, or equivalent work experience. - Minimum of 4 years of experience in customer service or client management, preferably in a B2B environment. 2. **Technical Skills:** - Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint). - Familiarity with order management systems and inventory processes. 3. **Personal Traits:** - Adaptable and open to change, with a willingness to learn and grow in a fast-paced environment. - Passionate about delivering exceptional customer experiences and finding innovative solutions. 4. **Soft Skills:** - Strong creativity to think outside the box and develop unique solutions for clients. - Excellent cooperation skills, with the ability to work collaboratively within a team-oriented atmosphere. - Exceptional communication skills, both written and verbal, with a keen attention to detail. **Benefits:** - Company Transportation - Comprehensive Training and Professional Development Programs - Paid Time Off (PTO) to encourage a healthy work-life balance - An inclusive working environment that promotes innovation and continuous improvement **Working Environment:** At Veritiv, we foster an atmosphere of continuous learning and adaptability, allowing our employees to stay ahead in a rapidly changing world. We value creativity and teamwork, ensuring that each associate has the resources and support needed to thrive. **Application Deadline:** Please submit your application by October 29, 2024. **Equal Opportunity Statement:** Veritiv is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.