**Job Title: Client Service Associate** **Company: AIG** **Location: Christchurch, Canterbury, NZ** **Job Type: Full-time** **Seniority: Associate Level** **Years of Experience: 2** **Application Deadline: ******** ** --- ### Job Description As a **Client Service Associate** at AIG, you will play a crucial role in delivering exceptional service to our clients while demonstrating our commitment to excellence. You will be the first point of contact for our clients, ensuring their needs are understood, addressed, and resolved in a timely and effective manner. In this fast-paced environment, you will have the opportunity to work collaboratively with other departments to enhance the client experience. ### Key Responsibilities - **Client Interaction:** - Serve as the primary liaison for client inquiries, concerns, and requests. - Actively listen to clients, demonstrating empathy and understanding while recognizing their needs. - Provide detailed information regarding products, services, and claims processes. - **Problem Solving:** - Analyze client issues, identifying root causes and implementing practical solutions. - Collaborate with internal teams to resolve client issues efficiently and effectively. - **Account Management:** - Maintain comprehensive records of client interactions in the CRM system. - Monitor account activity, identify trends, and proactively reach out to clients to enhance their experience. - **Sales Support:** - Assist in identifying upsell and cross-sell opportunities for existing clients. - Collaborate with the sales team to support the onboarding of new clients. - **Documentation and Reporting:** - Ensure accurate and timely documentation of all client interactions and transactions. - Prepare reports on client interactions, feedback, and service trends, presenting recommendations for improvement. - **Continuous Improvement:** - Participate in training sessions and workshops to stay current with industry trends and enhance product knowledge. - Provide feedback to management on client service processes for potential enhancements. ### Requirements #### Experience and Qualifications: - Minimum of **2 years** of experience in client service or a related field. - A proven track record of delivering high-quality customer service in a fast-paced, dynamic environment. - Familiarity with insurance products and services is a plus. #### Skills and Traits: - **Personality Traits:** - Independent and self-motivated with a strong work ethic. - Energetic and positive attitude that resonates with clients and team members. - **Soft Skills:** - Exceptional **persuasion skills** with the ability to influence positive outcomes in client interactions. - Strong **creativity** in developing unique solutions to complex client challenges. - **Communication Skills:** - Excellent verbal and written communication skills, with the ability to articulate complex information clearly. - Effective listening skills to understand client needs fully. #### Technical Skills: - Proficient in using CRM software and Microsoft Office Suite (Word, Excel, PowerPoint). - Ability to learn and adapt to new software and tools quickly. ### Benefits - Vision insurance. - Profit-sharing opportunities. - Joining bonus for new associates. ### Working Environment At AIG, we transcend borders, fostering a culture of collaboration on a global scale. We emphasize teamwork, innovation, and inclusion, ensuring that every employee has the opportunity to contribute their unique talents and perspectives. --- ### Equal Opportunity Statement AIG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. --- If you are a motivated individual with a passion for client service and teamwork, we invite you to apply for the Client Service Associate position at AIG. Be part of a dynamic team dedicated to making a difference!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.