**Job Title: Client Service Assistant (Work from Home)** **Company: Mosaic** **Location: Wellington, Wellington, NZ** **Job Type: Part-time** **Seniority: Associate Level** **Years of Experience: 2** **About Mosaic:** At Mosaic, we believe in crafting solutions that pave the way for innovation and enhance our clients' experiences. Our commitment to fostering a collaborative and inclusive culture encourages curiosity and questioning, driving both personal and professional growth. Join our dedicated team and help us provide exceptional service that makes a difference. **Position Overview:** We are seeking a motivated and detail-oriented Client Service Assistant to join our team on a part-time basis. This role will primarily support our clients by addressing inquiries, providing valuable information, and ensuring seamless communication. As a Client Service Assistant, you will be a vital part of our mission to deliver exceptional client experiences, and you will have the opportunity to innovate and contribute to our service processes. **Key Responsibilities:** - **Client Communication:** Serve as the first point of contact for clients, responding promptly to inquiries via email, phone, or chat, ensuring a high level of service and satisfaction. - **Issue Resolution:** Identify and troubleshoot client issues, coordinating with internal teams to facilitate resolutions and ensure timely follow-ups. - **Support Documentation:** Maintain accurate and up-to-date records of client interactions using our CRM tools, documenting issues, resolutions, and feedback for continuous improvement. - **Service Enhancement:** Collaborate with team members to identify areas for improvement in client interactions and suggest innovative solutions to enhance service delivery. - **Client Relationships:** Build and maintain strong relationships with clients, understanding their needs, expectations, and any potential challenges they face. - **Reporting:** Assist in generating reports on client feedback and service performance metrics, helping to inform strategic decisions within the department. - **Training Support:** Help onboard new clients by guiding them through our services and responding to initial questions or concerns to create a positive experience. - **Collaboration:** Work closely with other departments, such as Marketing and Product Development, to communicate client needs and contribute to development initiatives. - **Personal Development:** Engage in continuous learning opportunities and stay updated on company offerings, industry trends, and best practices in client service. **Requirements:** - **Experience:** Minimum of 2 years of experience in a client service or customer support role. - **Education:** A bachelor's degree or equivalent experience in a related field is preferred. - **Personality Traits:** - **Confident:** Demonstrates self-assurance in communication and decision-making, fostering trust with clients and colleagues. - **Independent:** Able to work autonomously, managing time effectively and prioritizing tasks within a remote environment. - **Soft Skills:** - **Innovation:** A proactive approach to problem-solving and a desire to implement new ideas that enhance client service experiences. - **Emotional Intelligence:** Strong interpersonal skills with the ability to understand and respond to client emotions, needs, and concerns effectively. - **Technical Skills:** Proficient in using CRM software and Microsoft Office Suite; ability to adapt to new technologies quickly. - **Communication Skills:** Excellent verbal and written communication skills, with an emphasis on clear, concise, and professional interactions. **Benefits:** - **Profit Sharing:** Share in the company's success through our profit-sharing program. - **Dental Insurance:** Enjoy comprehensive dental benefits to keep your smile healthy. - **Gym Membership:** A complimentary gym membership to support your health and wellness journey. **Working Environment:** At Mosaic, we cultivate an open and inquisitive workplace where questioning the norm is encouraged. We believe that fostering curiosity leads to innovation and continuous growth for both our employees and the company. **Deadline to Apply:** Please submit your application by **November 3, 2024**. **Equal Opportunity Statement:** Mosaic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and perspectives. Join us in delivering outstanding client service while working from the comfort of your home! Apply today to become a key part of the Mosaic team.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.