Job Description: We are seeking a dedicated and energetic Client Service Assistant to join our team at Fannie Mae in Nelson, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role. Responsibilities:- Provide exceptional customer service to clients through various channels, including phone calls, emails, and in-person interactions- Conduct regular check-ins with clients to ensure satisfaction and address any concerns or issues promptly- Assist clients with account management, billing inquiries, and other service-related tasks- Collaborate with internal teams to coordinate client requests and resolve any issues effectively- Maintain accurate records of client interactions and update client information as needed- Stay up-to-date on company products and services to provide accurate information to clients- Attend meetings and training sessions to improve service delivery and stay informed about industry trends Requirements:- Bachelor's degree in business administration or related field preferred- Excellent communication and interpersonal skills- Strong presentation skills and the ability to think innovatively- Ability to multitask and prioritize tasks efficiently- Proficient in Microsoft Office Suite and CRM software- Previous experience in customer service or client relations is a plus- Energetic personality and a genuine passion for helping others- Dedicated work ethic and a desire to succeed in a fast-paced environment Benefits:- Paid sick leave- Disability insurance- Paid Time Off (PTO)- Supportive working environment that encourages personal and professional development Equal Opportunity Statement:Fannie Mae is an equal opportunity employer and we value diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. Deadline to apply: May 17, 2024 If you meet the requirements and are excited about the opportunity to join our team as a Client Service Assistant, please submit your application by the deadline. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
