**Job Title:** Client Relations Specialist - Work from Home **Company:** Gentrack Group **Location:** Hamilton, Waikato, NZ **Job Type:** Full-time **Seniority:** Associate Level **Years of Experience:** 4 **Deadline to Apply:** ******** ### Company Overview: Gentrack Group is a leading provider of software solutions for utilities and airports, enabling them to innovate and exceed customer expectations. Our vision is to transform the way our clients engage with their customers by streamlining operations and enhancing user experiences. We thrive on creativity, encourage fresh ideas, and value inventive solutions. Join us in our mission to shape the future of service delivery! ### Job Summary: We are seeking a motivated and reliable **Client Relations Specialist** to join our dynamic team. This role offers a fantastic opportunity to work from home while engaging with clients and ensuring their needs are met. The successful candidate will have a proven track record in client relations, possess strong project management skills, and demonstrate leadership capabilities. If you're driven to exceed expectations and make a difference, we want to hear from you! ### Key Responsibilities: - **Client Engagement:** Serve as the primary point of contact for assigned clients, providing ongoing support, guidance, and proactive solutions to enhance their experience with Gentrack Group. - **Relationship Management:** Build and maintain strong, long-lasting relationships with clients to foster loyalty and increase customer satisfaction. - **Project Coordination:** Oversee client projects from inception to completion, ensuring that timelines, goals, and deliverables are met efficiently. Develop project plans, track progress, and communicate updates to stakeholders. - **Needs Assessment:** Understand client needs thoroughly to tailor Gentrack's offerings that best suit their operational requirements. - **Feedback Mechanism:** Collect and analyze client feedback to identify areas for improvement and contribute to the ongoing development of products and services. - **Training & Support:** Conduct training sessions for clients on products and services, ensuring they are fully equipped to utilize the solutions effectively. - **Reporting & Documentation:** Maintain accurate records of client interactions and project milestones. Deliver regular reports to management on client status and project health. - **Collaboration:** Coordinate with internal teams to align client expectations with service delivery, ensuring a seamless experience. - **Continuous Improvement:** Stay updated on industry trends and best practices to continually innovate and improve client relations strategies. ### Requirements: - **Education:** Bachelor's degree in Business, Marketing, Communications, or a related field. - **Experience:** Minimum of 4 years in client relations, account management, or project management, preferably within the software or technology sector. - **Technical Skills:** Proficient in CRM software, project management tools, Microsoft Office Suite, and other relevant applications. ### Personality Traits: - **Reliable:** Proven ability to follow through on commitments and manage responsibilities independently. - **Driven:** A proactive approach to work with a focus on delivering results and achieving goals. ### Soft Skills: - **Project Management:** Strong organizational skills with an ability to prioritize tasks and manage multiple projects simultaneously. - **Leadership:** Capability to lead client meetings, drive initiatives, and support team collaboration. ### Benefits: - **Free Accommodation:** Enjoy living accommodations provided by Gentrack Group while you work remotely. - **Travel Opportunities:** Engage with clients and colleagues through potential travel for business meetings, conferences, and team events. - **Employee Discounts:** Access a range of discounts and perks exclusive to Gentrack employees. ### Working Environment: At Gentrack Group, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our team members to think outside the box and contribute to an open and collaborative atmosphere. ### Equal Opportunity Statement: Gentrack Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences. --- **Apply today to become a vital part of our team and help us transform client relationships! **How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.