**Job Title: Client Relations Specialist - Work from Home** **Company: Kellogg** **Location: Auckland, Auckland, NZ** **Job Type: Full-Time** **Seniority: Entry Level** **Years of Experience: 0** **Application Deadline: ******** ** **Company Overview:** At Kellogg, we believe in the power of a diverse workforce and the importance of creating innovative food solutions for our consumers.
Our commitment to nurturing an inclusive work environment aligns with our core values, which emphasize bold thinking and challenging the norms.
Join us in bringing joy to every meal!
**Position Overview:** As a Client Relations Specialist at Kellogg, you will play a crucial role in supporting our clients and ensuring their satisfaction with our products and services.
This entry-level position is perfect for motivated individuals seeking to start their careers in client relations while working from the comfort of their homes in Auckland.
Your adaptability and persuasive skills will help build strong relationships with clients, addressing their needs and enhancing their experience with Kellogg.
**Key Responsibilities:** - **Client Communication:** Handle incoming inquiries and outbound communications, ensuring prompt, clear, and professional interaction with clients via phone, email, and chat.
- **Relationship Management:** Develop and maintain strong relationships with clients through regular check-ins, follow-ups, and by understanding their needs and preferences.
- **Issue Resolution:** Address and resolve client issues or complaints efficiently and effectively, ensuring that client satisfaction is always prioritized.
- **Client Support:** Provide comprehensive support to clients, including product information, troubleshooting assistance, and coordination of service requests.
- **Data Management:** Maintain accurate records of client interactions and transactions using Customer Relationship Management (CRM) software.
- **Feedback Collection:** Gather client feedback and insights to relay to management for continuous improvement of products and services.
- **Collaboration:** Work closely with cross-functional teams, including sales and marketing, to ensure alignment and communication regarding client projects and initiatives.
- **Reporting:** Regularly report on client satisfaction metrics and trends, addressing any potential areas for improvement.
**Requirements:** - **Education:** High school diploma or equivalent required.
A degree in business, communications, or a related field is a plus.
- **Personality Traits:** - *Adaptable*: Ability to adjust quickly to changing circumstances and client needs.
- *Motivated*: Strong desire to succeed and drive results in a fast-paced environment.
- **Soft Skills:** - *Persuasion*: Ability to effectively communicate and influence clients to create positive outcomes.
- *Planning*: Strong organizational skills to manage time and prioritize tasks effectively.
- **Technical Skills:** - Proficient in using computers and web-based applications.
Familiarity with CRM tools is an advantage.
- Comfortable with virtual communication tools and platforms.
**Benefits:** - Profit sharing opportunity that rewards your hard work and dedication.
- Vision insurance to ensure your eye health and well-being.
- Free accommodation arrangement, making your work-from-home experience even more comfortable.
**Working Environment:** Join a dynamic team that embraces a culture challenging norms and encourages bold thinking.
We value creativity and innovation, and you will have the opportunity to voice your ideas and take initiative in this collaborative environment.
**Equal Opportunity Statement:** Kellogg is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
**Ready to Apply?
** If you're excited to make a difference in the world of client relations, we encourage you to submit your application by the deadline of October 29, 2024.
Join Kellogg and help us nourish the world!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.