**Job Title: Client Relations Specialist - Remote Work** **Company:** Ross Stores **Location:** Auckland, Auckland, New Zealand **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 **Job Description:** Ross Stores, a leader in value retailing with a commitment to providing a compelling assortment of brand-name and designer merchandise, is seeking a dedicated and energetic Client Relations Specialist to join our remote team.
This part-time position plays a crucial role in building and maintaining strong relationships with our clients, ensuring their needs are met while aligning with our commitment to environmental responsibility and sustainable practices.
**Key Responsibilities:** 1.
**Client Relationship Management:** - Serve as the primary point of contact for assigned clients, addressing their inquiries, concerns, and feedback promptly and professionally.
- Develop and maintain strong relationships with key stakeholders to ensure client satisfaction and loyalty.
- Conduct regular check-ins and follow-ups with clients to assess their needs and gather feedback.
2.
**Strategic Planning and Development:** - Collaborate with internal teams to create tailored client strategies aimed at enhancing their experience with Ross Stores.
- Analyze client data and feedback to identify trends and areas for improvement, proposing actionable solutions to enhance overall service delivery.
- Participate in the development of long-term strategies that align with company goals and client aspirations.
3.
**Research and Reporting:** - Conduct market research to stay informed about industry trends, competitor offerings, and best practices in client relations.
- Prepare reports and presentations based on client feedback, research findings, and performance metrics to share with management and internal teams.
- Utilize CRM software to track client interactions, record key takeaways, and monitor client satisfaction levels.
4.
**Problem Resolution:** - Proactively identify and resolve client issues or concerns, coordinating with relevant departments to ensure timely and effective solutions are provided.
- Act as an advocate for clients within the organization, ensuring their voices are heard and their needs are prioritized.
5.
**Collaboration and Communication:** - Collaborate closely with marketing, sales, and operational teams to ensure a seamless client experience across all touchpoints.
- Communicate effectively with clients and team members, fostering a positive and supportive working environment.
**Requirements:** - **Education:** Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- **Experience:** Minimum of 4 years in client relations, customer service, or account management roles, preferably in a retail or e-commerce environment.
- **Personality Traits:** - Energetic: A positive attitude and an ability to engage clients with enthusiasm.
- Reliable: Dependable in fulfilling commitments and responsibilities.
- **Soft Skills:** - Strategic Planning: Ability to think critically and plan effectively for client relations.
- Research: Strong research skills to collect and analyze data relevant to client needs and market trends.
- **Technical Skills:** Proficiency in CRM software and Microsoft Office Suite, particularly Excel and PowerPoint.
**Benefits:** - Access to a generous gym membership to promote health and wellness.
- Comprehensive medical coverage to support your overall well-being.
- Parental leave benefits to support work-life balance and family growth.
**Working Environment:** Ross Stores is committed to environmental responsibility and sustainable practices.
We foster a culture that respects the planet and encourages employees to contribute to sustainability initiatives.
You will have the flexibility to work from home, promoting a healthy work-life balance.
**Application Deadline:** To be considered for this exciting opportunity, please submit your application by **October 31, 2024**.
**Equal Opportunity Statement:** Ross Stores is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.