**Job Title:** Client Relations Specialist **Company:** Eight360 **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Experience:** 3 Years **Introduction:** Eight360 is a forward-thinking company dedicated to delivering outstanding client experiences through innovative solutions.
We are seeking a driven and resourceful Client Relations Specialist to join our team in Christchurch.
The ideal candidate will possess a strong background in client relations, exceptional communication skills, and a passion for cultivating relationships that foster client satisfaction and loyalty.
**Responsibilities:** As a Client Relations Specialist, you will be entrusted with a range of responsibilities aimed at enhancing our clients' overall experience with Eight360.
Your key responsibilities will include but are not limited to: 1.
**Client Engagement:** - Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
- Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring they are met.
2.
**Communication:** - Communicate effectively and proactively with clients regarding project updates, product offerings, and any essential information related to their accounts.
- Conduct regular follow-ups with clients to assess satisfaction levels and gather feedback.
3.
**Problem Solving:** - Utilize critical thinking and decision-making skills to identify client issues and develop effective solutions.
- Collaborate with internal teams to resolve client issues in a timely manner and ensure seamless service delivery.
4.
**Client Onboarding:** - Manage the onboarding process for new clients, ensuring they are well-informed and comfortable with our services and systems.
- Provide training and support as needed to facilitate client understanding and engagement.
5.
**Reporting and Documentation:** - Maintain accurate records of client interactions, including inquiries, feedback, and resolutions in our CRM system.
- Generate reports on client satisfaction and engagement metrics to inform strategic decisions.
6.
**Continuous Improvement:** - Actively contribute to the development of best practices and processes that enhance the client experience.
- Participate in team meetings and brainstorming sessions to provide insights and suggestions for improvement.
**Requirements:** *Education and Experience:* - Bachelor's degree or equivalent experience preferred.
- Minimum of 3 years of experience in client relations, customer service, or a related field.
*Skills and Competencies:* - **Driven:** Proactive and motivated to achieve client satisfaction and business results.
- **Resourceful:** Ability to find innovative solutions and work independently to resolve client inquiries.
- **Critical Thinking:** Ability to assess situations analytically and make informed decisions promptly.
- **Decision-Making:** Confident in making decisions that impact client relationships while balancing company interests.
- Outstanding verbal and written communication skills, with a focus on providing exceptional service.
- Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
*Benefits:* - Company equipment will be provided to ensure you have the tools necessary to perform your role effectively.
- A gym membership to promote health and well-being.
- Coverage for travel and other reasonable business expenses.
**Working Environment:** At Eight360, we prioritize the personal and professional development of our employees.
You'll find a supportive environment that encourages growth and collaboration, allowing you to thrive both individually and as part of our team.
**Application Deadline:** Please submit your application by **October 27, 2024**.
**Equal Opportunity Statement:** Eight360 is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are a driven professional who enjoys building relationships and tackling challenges head-on, we encourage you to apply for the Client Relations Specialist position and become a valued member of our team at Eight360.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.