Job Title: Client Relations Manager - Remote Work Company: J.C. Penney Location: Nelson, Nelson, NZ Job Type: Part-Time Seniority: Mid-to-Senior Level Years of Experience: 8 Job Description: J.C. Penney is seeking a dedicated and dynamic Client Relations Manager to join our team in a remote capacity.
The individual will be responsible for developing, managing, and enhancing relationships with our diverse clients, ensuring their needs and expectations are met.
This role requires an energetic and resilient professional who thrives in a fast-paced environment and is committed to delivering exceptional service and results.
Responsibilities: Client Relationship Management: Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly and effectively.
Conduct regular follow-ups with clients to assess their needs and gather feedback on services provided.
Strategic Planning and Execution: Collaborate with cross-functional teams to develop and execute tailored strategies that align with client goals while integrating J.C. Penney's business objectives.
Analyze client trends and data to inform decision-making and introduce new initiatives that enhance the client experience.
Team Collaboration: Work closely with sales, marketing, and product teams to ensure alignment in client communication and offerings.
Foster a culture of teamwork by sharing insights and best practices with colleagues across the organization.
Performance Tracking and Reporting: Monitor client satisfaction levels and develop metrics to gauge performance against expectations.
Prepare and present reports on client feedback, performance metrics, and improvement recommendations to management.
Problem Resolution: Proactively identify potential issues that could affect client relations and work collaboratively to resolve them before they escalate.
Implement processes and guidelines to enhance the overall client service experience.
Training and Development: Mentor and support junior team members in developing their client management skills.
Participate in ongoing training and development opportunities to stay current with industry trends and best practices.
Requirements: Education: Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
Experience: Minimum of 8 years in client relations, account management, or a similar role, preferably in the retail or e-commerce sector.
Technical Skills: Proficient in CRM software and Microsoft Office Suite; familiarity with data analysis tools is a plus.
Personality Traits: Energetic: Demonstrates enthusiasm and a positive attitude in all interactions.
Resilient: Maintains composure in challenging situations and perseveres to find solutions.
Soft Skills: Teamwork: Exhibits strong collaboration skills and contributes effectively as part of a team.
People Management: Ability to motivate, guide, and develop team members to achieve collective goals.
- Competitive salary and package including Paid Time Off (PTO) and Paid Overtime.
- Company-supplied equipment to ensure your success in a remote environment.
- Opportunities for professional growth and development within a rapidly evolving company.
This is a dynamic workplace that values teamwork, fostering innovation, and shared success.
We prioritize collaboration and creativity, encouraging all team members to contribute to a vibrant and inclusive culture.
Deadline to Apply: ******** Equal Opportunity Statement: J.C. Penney is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We encourage applications from candidates of all backgrounds and are committed to fostering a diverse workplace.
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
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