**Job Title:** Client Relations Manager
**Company:** Jacobs Engineering Group
**Location:** Hamilton, Waikato, NZ
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** Minimum 5 years
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### Job Description:
Join us at Jacobs Engineering Group, a leader in professional services and engineering, as we seek a dedicated and motivated Client Relations Manager. This part-time position is ideal for an independent, energetic professional with a passion for fostering strong client relationships while delivering exceptional service. You will play a pivotal role in maintaining and enhancing our client interactions to ensure superior satisfaction and loyalty.
### Responsibilities:
- **Client Engagement:** Build and maintain strong, long-lasting client relationships through consistent communication, understanding client needs, and addressing concerns promptly.
- **Stakeholder Collaboration:** Partner collaboratively with internal teams, including project management, engineering, and operational staff, to ensure client expectations are met and exceeded.
- **Analysis & Reporting:** Conduct regular analysis of client feedback and project performance. Prepare reports and presentations to share insights and recommendations for improvement with senior management and relevant teams.
- **Problem Solving:** Proactively identify issues or challenges faced by clients and facilitate solutions through effective communication and coordination with internal teams.
- **Service Quality Assurance:** Implement and monitor quality assurance processes to ensure all services meet Jacobs Engineering Group's high standards and client expectations.
- **Client Onboarding:** Lead onboarding efforts for new clients to familiarize them with our services, processes, and point-of-contact personnel ensuring a smooth transition.
- **Market Awareness:** Stay updated on industry trends and competitors to identify opportunities for enhanced client engagement and service offerings.
- **Event Coordination:** Organize and participate in client-facing events and meetings, ensuring a positive representation of Jacobs Engineering Group and addressing client needs personally.
- **Strategic Development:** Assist in the development of strategic initiatives aimed at improving customer satisfaction and retention, providing insights based on client interactions and feedback.
### Requirements:
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- **Experience:** Minimum of 5 years experience in client relations, account management, or a relevant role, preferably within the engineering or professional services industry.
- **Personality Traits:**
- **Independent:** Comfortable working autonomously and managing multiple client accounts without direct supervision.
- **Energetic:** Exhibits a high level of enthusiasm and commitment to client service, eager to explore new opportunities and engage with clients.
- **Soft Skills:**
- **Analytical Skills:** Ability to assess and interpret complex data to drive strategic improvements.
- **Communication:** Exceptional verbal and written communication skills to convey information effectively and foster strong relationships with clients and team members.
- **Technical Proficiency:** Familiarity with CRM software and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and presentations.
- **Problem-Solving Skills:** Natural ability to identify issues and develop creative solutions in a fast-paced environment.
### Benefits:
- Competitive salary based on experience
- Disability insurance
- Retirement plan options
- Profit sharing opportunities
- Flexible working hours
### Working Environment:
At Jacobs Engineering Group, we emphasize a quality-first approach across all dimensions of our work, products, and services. Our collaborative and innovative atmosphere fosters the development of independent initiatives while ensuring team alignment around our core values and commitment to client success.
### Application Deadline:
Please submit your application by **September 29, 2024**.
### Equal Opportunity Statement:
Jacobs Engineering Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other dimension of diversity.
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If you are a driven professional seeking an opportunity to contribute to a dynamic team and facilitate impactful client relationships, we invite you to apply for the Client Relations Manager position at Jacobs Engineering Group!
How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
