**Job Title:** Client Relations Manager
**Company:** Hertz Global Holdings
**Location:** Nelson, Nelson, NZ
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 5 Years
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**Job Overview:**
Hertz Global Holdings is seeking a motivated and energetic Client Relations Manager to join our team in Nelson, NZ. This part-time position plays a critical role in managing client relationships, ensuring high levels of customer satisfaction, and driving our customer engagement initiatives. The ideal candidate will have a strong interpersonal skill set and experience in client relations, demonstrating adaptability and a proactive approach to problem-solving.
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**Key Responsibilities:**
- **Client Relationship Management:**
- Build and nurture strong relationships with clients, acting as their primary point of contact.
- Regularly assess client needs and expectations to foster long-term partnerships.
- **Customer Service Excellence:**
- Address client inquiries, concerns, and feedback in a timely and professional manner.
- Collaborate with clients to resolve issues and ensure satisfaction with our products and services.
- **Communication & Reporting:**
- Prepare and present reports on client satisfaction, feedback, and performance metrics to senior management.
- Communicate effectively with cross-functional teams to escalate and resolve client issues as needed.
- **Client Engagement Initiatives:**
- Develop and implement client engagement strategies to enhance experience and loyalty.
- Organize and facilitate events, webinars, or meetings aimed at educating clients about our services.
- **Market Insight:**
- Stay informed of industry trends and competitor activities to provide insights that inform sales and marketing strategies.
- Collect and analyze feedback to identify areas for improvement in our service offerings.
- **Collaboration:**
- Work closely with sales, marketing, and operational teams to ensure seamless communication and client satisfaction.
- Participate in training sessions to continually enhance the knowledge and skills of team members in client relations.
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**Requirements:**
- **Experience:**
- Minimum of 5 years of experience in client relations, customer service, or similar roles.
- **Education:**
- A bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
- **Skills & Competencies:**
- Strong people management skills, demonstrating an ability to influence and motivate both clients and team members.
- Highly adaptable and resourceful, capable of thriving in a fast-paced and changing work environment.
- **Personality Traits:**
- Motivated and energetic with a positive attitude.
- Possesses a genuine passion for engaging with clients and delivering exceptional service.
- **Technical Proficiency:**
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with data analysis tools and client engagement platforms is a plus.
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**Benefits:**
- Free food provided at the office.
- Retirement plan options for part-time employees.
- Comprehensive dental insurance coverage.
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**Working Environment:**
At Hertz Global Holdings, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe that a diverse workforce fosters creativity and innovation, ultimately enhancing our ability to serve our clients effectively.
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**Application Deadline:**
Please submit your application by **October 5, 2024**.
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**Equal Opportunity Statement:**
Hertz Global Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, age, or any other dimensions of diversity.
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We look forward to welcoming a talented Client Relations Manager to our team who will help drive our commitment to outstanding client service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
