Job Title: Client Relations Associate - Work from Home Company: Sonic Automotive Location: Wellington, Wellington, NZ Job Type: Part-Time Seniority: Entry Level Years of Experience: 1 ### Job Description: Sonic Automotive, a leading automotive retailer, is seeking a motivated and detail-oriented Client Relations Associate to join our dynamic team. This part-time position offers the flexibility to work from home while engaging with our valued clients and ensuring their needs are met with exceptional service. As a Client Relations Associate, you will play an integral role in maintaining and enhancing client relationships, making you the face of Sonic Automotive's commitment to customer satisfaction. ### Key Responsibilities: Client Communication: Act as a primary point of contact for clients through various communication channels including phone, email, and chat. Address inquiries, concerns, and requests in a prompt and professional manner. Relationship Building: Develop and maintain rapport with clients to foster long-term relationships. Understand client needs to tailor communication and solutions effectively. Persuasion and Influence: Employ persuasive communication techniques to encourage clients towards beneficial solutions and product offerings, enhancing their overall experience with Sonic Automotive. Research and Insight Gathering: Conduct research to gather information on client preferences, industry trends, and competitive analysis to provide comprehensive and informed responses to client inquiries. Issue Resolution: Proactively identify and resolve client issues or concerns, ensuring timely and effective follow-up. Escalate complex issues as necessary while maintaining ownership of the client's experience. Database Management: Update and maintain accurate client records in the CRM system, tracking interactions and follow-ups to ensure all engagements are documented and addressed. Collaboration: Work closely with internal teams including marketing, sales, and customer support to relay client feedback and insights, ensuring a unified approach to customer satisfaction and retention. Reporting: Assist in gathering data and preparing reports on client interactions and trends to share insights with management for strategy development. ### Qualifications: Education: High School Diploma or equivalent required; Bachelor's degree in Business, Communications, or related field is a plus. Experience: Minimum of 1 year of experience in a customer service, sales, or client relations role, preferably in the automotive industry or a fast-paced environment. Personality Traits: Resilient in the face of challenges, maintaining composure and a positive attitude. Confident communicator who can engage clients effectively and proactively. Soft Skills: Strong persuasion skills to influence client decision-making processes positively. Excellent research skills to understand client needs and the marketplace. Technical Skills: Proficient with Microsoft Office Suite and experience with CRM software. Comfortable navigating digital communication tools. ### Benefits: Free food provided during company events and meetings. Employee discounts on company products and services. Joining bonus for successful hires. ### Working Environment: Join a flexible, adaptive, and fast-paced working environment that embraces change and innovation. At Sonic Automotive, you will find a supportive team that encourages growth and collaboration. ### Application Deadline: Please submit your application by October 19, 2024 , to be considered for this opportunity. ### Equal Opportunity Statement: Sonic Automotive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We look forward to seeing how you can contribute to the Sonic Automotive team! How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr