#LI-JC1At AIG, we are reimagining the way we help customers to manage risk. Join us as a Client Policy Servicing Lead, to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. This role will be an ideal next step in your career if you already have relevant experience in insurance operations – or this could be your entry into insurance if you have transferable skills.AIG is a leading provider of insurance products and services for commercial and personal insurance customers, operating for more than 50 years. AIG has established a reputation as a leading insurer and ally to our multinational, corporate, and SME clients.How you will create an impactThis is a newly created role that will lead Client Policy Servicing for the New Zealand business and will be a central contact and key member of the operations team across the Pacific. They will also be the key point of contact locally for Policy Servicing and related Operations tasks. This role is required to work closely with outsourced serviced providers and effectively manage the delivery of services to and manage key relationships with local Profit Centres and key stakeholders within New Zealand and across the Pacific where required.This role will work closely with the Head of Policy Services Pacific and be responsible for management and monitoring of all tasks required to deliver policy servicing within expected time and quality requirements. As a senior member of the team managing an outsourced provider, they will oversight the team and be an escalation point where there is action required to be taken. The role will ensure the agreed Service Levels and KPI's are met, quality standards are maintained and where possible exceed.They will also be a key resource for understanding, implementing, and communicating change in process relating to technological changes as well as contributing to the implementation of continuous improvement initiatives by identifying operational issues.Key accountabilities will include but not limited to:Overseeing outsourced resources to process business requirements within the required service levels.Assist in the reduction of unallocated cash and work towards minimizing our unallocated cash amounts.Drive change that leads to efficiencies ensuring that all relevant training is completed where changes to process and systems are required across all parties to the change.End to end escalation point for all arising policy booking issues or queries, from a variety of stakeholders.Facilitate & participate in frequent meetings with key stakeholders including outsourced service providers, profit centers and brokers to discuss performance, changes in process/systems, issues, and other general feedback.Conduct daily huddles with outsourced policy servicing provider.Meet with key stakeholders to determine and implement changes to process.Be the key contact person for compliance, legal and all internal and external audits where policy servicing processes are involved.Co-ordinate and manage the remediation of any identified issues raised through process failures, risk incidents, compliance/legal obligations issues, and audit issues within the required timeframes.Ongoing review of processes to identify process improvements opportunities.Work closely with the Process, Knowledge, and Training teams to maintain and support the delivery of standardised documentation and training.Continually review process performance for consistency, quality of work, and procedural compliance.Provide key project support as senior stakeholder and subject matter expert where required.Works closely with the teams to action report findings and drive monthly results for cash and receivables.Work across various business projects in operations as requested and as prioritised by the business.What you'll need to succeedExcellent Computer Skills, with advanced skills in Microsoft Word and Excel.Strong communication skills, can demonstrate that they have effectively communicated with stakeholders including senior leaders, peers, and other staff.Prior experience in managing outsourced teams and monitoring their performance.Analytical & Problem-solving skills with attention to detail.Have proven operations experience in either Insurance or Financial Services.Ability to work well with others as well as work autonomously when required.Able to balance numerous tasks and meet deadlines; possess excellent time management skills.Flexible and adaptable team player who enjoys a variety of tasks.Be outcome driven and able to demonstrate strong commitment to succeed and achieve project and operational targets.Excellent verbal and written English skills.Ready to prove your leadership skills and make a bigger impact? We look forward to reviewing your application.Functional Area:OP - OperationsEstimated Travel Percentage (%):No TravelRelocation Provided:NoAIG Insurance New Zealand Limited #J-18808-Ljbffr