Digitas is The Connected Marketing Agency, relentlessly committed to helping brands better connect with people via; Truth. Connection. Wonder.
Job Description We're looking for an experienced Client Partner to join the Digitas team in Auckland working across a key agency client. In this role you would be at the forefront of our stakeholder relationships, driving growth, fostering collaboration and ensuring exceptional service delivery. You will serve as the primary point of contact for your client, understanding their business objectives and translating them into effective and measurable solutions.
As a Client Partner, you would play a key strategic role in guiding and influencing senior stakeholders internally and externally to ensure both agency and client needs are met, whilst leading a large cross-functional team to build customer experiences that create measurable impact for your client. Your role will be pivotal in fostering long-term partnerships and maximising stakeholder satisfaction.
Reporting to the General Manager – Client Services, your role will involve:
Client Relationship Management: Build and maintain strong, trust-based relationships with your key stakeholders. Act as their advocate within the agency and the voice of Digitas externally, and ensure needs are met with high-quality, innovative solutions.
Strategic Planning: Collaborate with your stakeholders to identify their marketing goals and develop digital marketing strategies that align with their objectives and budget.
Campaign Management: Oversee the implementation of digital campaigns and projects from inception to completion, ensuring seamless delivery and alignment with stakeholder expectations.
Cross-functional Collaboration: Work closely with internal teams including creative, strategy, data and delivery to develop integrated solutions that exceed client expectations.
Financial Management: Oversee, maintain and ensure client profitability and identify opportunities for efficiencies and implementation of effective processes.
Qualifications The person we are looking for has:
7+ years of client facing experience at a digital or integrated communications agency.
Proven experience in managing large client portfolios while also increasing client growth and business development.
You enjoy building strong c-suite relationships with your stakeholders and guiding them strategically.
Experience successfully overseeing large teams , you have strong people techniques and enjoy fostering the growth and development of your team.
You are agile , have comfort in ambiguity and have the aptitude to adapt to changing needs of the client, project or Digitas.
Strong business and financial acumen , you have experience running intricate projects tightly that are both profitable and effective.
Stay abreast of emerging trends in business, technology and digital to apply them to strategies.
Strong CX, CRM, MarTech and AdTech experience , and a strong understanding of CRM communications and the role they play in the broader communications mix.
Additional Information Be a part of the Publicis Groupe family, one of the world's most progressive and dynamic modern communications businesses enjoying all the perks that come with our network offering:
Work with a diverse team where we value all the benefits of harnessing differences for our people, our clients and our business.
A committed Diversity Inclusion and Belonging strategy are driven through our Viva! Women, Tahi Katoa, Wholeself and Égalité programs.
A creative, fun and rewarding office environment backed up by our Publicis Liberté flexibility approach.
Access to employee benefits including – wellness programmes, learning and development opportunities, and network events.
Day off on your birthday.
If you don't tick every box in this ad, please don't rule yourself out. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity, rather than ticking boxes – so if this role resonates with you, please apply.
Diversity. Inclusion. Equity. More than just words, these are part of our DNA.
At Publicis Groupe we are committed to the inclusion and recognition of all people; regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate in. We value diversity and the skills, knowledge and experience that difference brings to our culture and solutions.
Uniqueness is powerful; without it we wouldn't be where we are today. So be you – we like it that way.
We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via ****** - your personal information will be kept confidential.
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