Client Manager 2 weeks ago - Be among the first 25 applicants ABOUT MOSHTIX Hi, we're Moshtix, Australia's most trusted GA ticketing provider, and part of the Ticketmaster family.
We specialise in live music and a broad range of entertainment events, working with some of the country's most iconic entertainment events, exhibitions, festivals and venues.
THE JOB As a Client Manager, your primary responsibility will be keeping your clients happy such that they are ambassadors for Moshtix.
Clients will remain loyal to our business, and new Clients will be impressed by your personalised, relevant and professional delivery of products and services that will complement their business and position Moshtix as being a partner that creates value.
Enhancing Moshtix's reputation will always be at the core of your focus.
You will ensure each Client is using the best tools we have available to drive ticket sales, ancillary revenue, and fan engagement, for the benefit of the Client, the Fan, and Moshtix.
What You Will Be Doing Develop and grow relationships with existing and potential clients.
Full cycle event planning and execution, including accurate event building.
Oversee the delivery of event day services for your clients, liaising with the Event Services team on staff and equipment requirements.
Attend key events for your clients in the capacity of Client Manager and support the Event Services Team where required.
Play an active role in key projects for the business, including projects that improve our platform and reviews of operational processes.
Provide efficient testing when required for the QA Pipeline.
Log detailed reports of bugs and other issues for the technology department.
Ensure that ticketing service delivery aligns with the most effective, efficient, and highest quality delivery possible.
Manage client relationships whilst ensuring that all contractual obligations are understood and achieved.
Ensure Fan Experience has accurate information and is sufficiently briefed, trained, motivated, and empowered.
In conjunction with the Marketing Department, develop marketing initiatives specific to client needs to maximise ticket sales.
Embrace new products/functionality and encourage innovation.
Ensure finance is fully informed of all financial arrangements and obligations.
Entertain clients and attend client functions and launches as required.
Identify opportunities to grow ticket sales and assist the Sales and Business Development team in securing new business.
Mentor and guide Client Managers to motivate high performance and work enjoyment.
Provide additional value to the Moshtix relationship with your clients by creating and maintaining Client Action Plans and regular engagement opportunities.
Make a positive contribution to the culture of Moshtix.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Extensive ticketing and client relationship experience.
Highly developed written and verbal communication skills.
Passion for delivering events and strong awareness of the live entertainment and/or ticketing industry.
Ability to recognise and pursue new business opportunities.
Experience developing and implementing strategic plans.
Work related knowledge and experience in contracts.
Knowledge of technological and marketing applications.
Group presentation skills.
You (behavioural Skills) Proactive, driven and highly organised.
A calm approach to high-pressure situations.
Ability to build and maintain interpersonal and professional relationships.
A highly motivated and conscientious individual.
A strong team player.
Flexible with hours and adaptable to changing needs.
Strong sense of commitment to work and team.
Demonstrated ability to develop and nurture relationships.
High energy and a personality that thrives in a fast-paced environment.
Strong attention to detail.
Excellent time management skills.
Analytical mind and proven problem-solving ability.
MOSHTIX Core Values Extraordinary Service: We're highly regarded for delivering extraordinary service.
Trusted: We're trusted because we're transparent, honest, and genuine.
In It Together: We value long-term relationships.
Unconstrained: We embrace ideas and innovation.
Results Driven: We focus on creating exceptional results.
Energised: We thrive on the energy of what we do.
EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
Company Culture We have a 'Fan First' mindset, placing customers at the heart of everything we do.
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