Client Manager

THE JOB As a Client Manager, your primary responsibility will be keeping your clients happy such that they are ambassadors for Moshtix.Clients will remain loyal to our business, and new Clients will be impressed by your personalised, relevant and professional delivery of products and services that will compliment their business and position Moshtix as being a partner that creates value.Enhancing Moshtix' s reputation will always be at the core of your focus. You will ensure each Client is using the best tools we have available to drive ticket sales, ancillary revenue, and fan engagement, for the benefit of the Client, the Fan, and Moshtix.WHAT YOU WILL BE DOING ? Develop and grow relationships with existing and potential clients. Client Managers will establish and maintain a network of industry contacts as an ambassador for Moshtix.? Full cycle event planning and execution, including accurate event building.? Oversee the delivery of event day services for your clients. This includes liaising with the Event Services team on staff and equipment requirements.? Attend key events for your clients in the capacity of Client Manager and support the Event Services Team where required.? Play an active role in key projects for the business that are undertaken from time to time. This may include but are not limited to projects that improve our platform, reviews of operational processes.? Provide efficient testing when required for the QA Pipeline.? Log detailed reports of bugs and other issues for the technology department.? Ensure that ticketing service delivery aligns with the most effective, efficient, and highest quality delivery possible including communication internally and externally, and the use of internal documents, policies and procedures.? Manage client relationships whilst ensuring that all contractual obligations are understood and achieved.? Ensure Fan Experience have accurate information and are sufficiently briefed, effectively trained, motivated and empowered to make decisions within their respective areas when performing duties related to event management to ensure the provision of excellent service to patrons.? In conjunction with the Marketing Department, develop marketing initiatives specific to client needs to maximise ticket sales.? At every opportunity, the use of new products/functionality should be enthusiastically embraced and opportunities for innovation should be encouraged.? Ensure finance are fully informed of all financial arrangements and both Moshtix and the client meet their financial obligations under the contractual arrangement or letter of agreement.? Entertain clients and attend client functions and launches as required.? Identify opportunities to grow ticket sales, revenue and ancillary revenue through product, technology and marketing initiatives. Identify new business and assist the Sales and Business Development team in securing new business. ? Actively participate in the renewal plans of all existing clients to ensure 100% retention rate.? Mentor and guide Client Managers to motivate high performance and work enjoyment; cultivate an environment of innovation and fun; and to maintain a high level of enthusiasm for events.? Provide additional value to the Moshtix relationship with your clients by creating and maintaining Client Action Plans, regular Client Debrief, End of Event Report process and regular engagement opportunities.? Make a positive contribution to the culture of Moshtix and look for ways to help us become Australia's employer of choice in the ticketing industry.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) ? Extensive ticketing and client relationship experience? Highly developed written and verbal communication skills and well developed influencing and negotiating skills? Passion for delivering events and strong awareness of the live entertainment and/or ticketing industry.? Ability to recognise and pursue new business opportunities.? Experience developing and implementing strategic plans.? Work related knowledge and experience in contracts.? Knowledge of technological and marketing applications.? Group presentation skills.? Strong written and verbal communications skills.YOU (BEHAVIOURAL SKILLS)? Proactive, driven and highly organised, able to manage to a constantly varying and challenging workload? A calm and controlled approach to working in high-pressure situations with a number of different parties? The ability to build and maintain interpersonal and professional relationships? A highly motivated and conscientious individual with the ability to use self-initiative? A strong team player able to work with different internal departments and external agencies? Flexible with hours and adaptable to changing needs.? Strong sense of commitment to work and team? Demonstrated ability to develop and nurture relationships and work effectively at all levels of client management? High energy and a personality that thrives in a fast-paced, changing environment? Ability to follow processes and meet deadlines? Strong attention to detail? Excellent time management skills and ability to multitask and work under pressure? Analytical mind and proven problem-solving ability? Strong use of initiative and can think on your feet? Ability to think strategicallyMOSHTIX Core ValuesExtraordinary Service – We're highly regarded for delivering extraordinary service. We listen, we respond, and we deliver. We push ourselves to create value every step of the way.Trusted – We're trusted because we're transparent, honest, and genuine. Our experience, expertise and integrity provides reassurance that we deliver on our promises. As Australia's most trusted ticketing company, we will always "do the right thing".In It Together – We value the long-term relationships we've built within our team, with our clients, and with ticket buyers. We're always there to support them when it matters most, rolling our sleeves up whenever required.Unconstrained - We embrace ideas, technology and innovation, with a passion to drive change and "Make Live Easy". Without any barriers, we have?the ability to move quickly to provide relevant, real solutions in a dynamic work environment. Results Driven - We focus on what matters most to create exceptional, measurable results. We're committed to having the personal and professional rigour that drives us to learn from our experiences and constantly improve.Energised - We thrive on the energy of what we do – connecting people to create lifelong memories through live experiences. We celebrate success with humility, gratitude and pride, without arrogance or ego, knowing the end of an event is the start of the next.Ticketmaster Core ValuesRock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things rightWinning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of othersAct with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completelyBelonging- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.COMPANY CULTUREWe have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. You would have got a first feel of what it is like working at Moshtix through our career site and looking at our Moshtix Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Moshtix.ABOUT MOSHTIXMoshtix is an industry leading General Admission ticketing provider, specialising in live music and entertainment events. Launched in 2003, our longevity is based around our industry-leading technology that caters for self-service, full service and white label offerings, backed by a team of highly experienced industry professionals We work with some of the country's most iconic festivals and live music venues, as well as providing ticketing and marketing services to the dance music, comedy, cinema, arts & culture and entertainment sectors nationally.The Moshtix platform provides a seamless connection between our clients, ticket buyers and the artist, at a fair price to help people discover, share and experience the live entertainment they love. In 2019, Moshtix became a Ticketmaster company, part of Live Nation Entertainment (NYSE: LYV) - the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.ABOUT TICKETMASTER Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV. Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976#LI-NL1#MOSH#LI-Hybrid