Growing and thriving family owned business based in Blenheim
Exciting and varied customer service role within close knit team
Fabulous company culture where your hard work and professional attitude are rewarded.
About the Business
We are a well-established family owned Kiwi company based in Blenheim. We pride ourselves on being the leading supplier of guest room consumables and equipment for mid scale to luxury hotels and motels. With a culture built on "making it easy", Customer Focus, Excellence, Service and Innovation, we are now looking for a like minded individual to join our growing team. With a vibrant, passionate and innovative focus, we are dedicated to creating long term relationships, delivering exceptional service and innovative products that create a point of difference for customers. We pride ourselves on our core values – "Make It Easy, Get It Done, Do It Better and Be Customer Obsessed".
About the Role
Due to our continued growth, we now have an outstanding opportunity for a talented and experienced customer service professional to join us in the role of Client Experience Administrator at our head office in beautiful Blenheim.
We are proud to offer our customers a service that is second to none. In this role you will be responsible for the day to day running of the Customer Support Department, ensuring that all client orders are actioned efficiently and accurately, and that all customers receive customer service that is both exceptional and friendly. You will be client facing so you will "love the phone", enjoy dealing with customers via email and thrive on customer interaction.
This varied role includes:
Processing and managing customer orders within required timeframes.
The management of two sales in-boxes and dealing with product orders, log ins, queries etc.
The managing of the company online Chat service on the website.
Responding to all enquiries, problem solving and delegating if appropriate.
Liaising with the Warehouse team with regard to any order issues.
Dealing with and solving any matters that may arise via the correct channels.
Identifying opportunities to upsell products via special offers and additional products.
About You
You will have energy and passion for what you do, and your bubbly and welcoming personality will ensure your success. You should be someone who enjoys contributing to the team with your ideas and input, and your professionalism will be of the highest level.
With at least two years' experience in a similar customer service role, you will be used to being responsible for dealing directly with customers via phone and email.
You will be fluent in technology, computer savvy, and have confidence in the use of CRM systems, Excel and Word. Experience in NetSuite is an advantage. This role requires the person to be a good executor of tasks and a true "doer", that is someone who just gets things done and is not a procrastinator!
Role requirements include:
Excellent attention to detail, methodical and structured approach.
Highly effective communication skills, both written and oral.
Self discipline and the ability to follow instruction as given.
Strong team player and able to work alongside others to achieve goals.
Energy and passion for the role.
Highly proactive.
Demonstrates high self-initiative.
Above all, you will be someone who thrives in a busy and vital role, has a high standard of accuracy and a "good head on their shoulders".
In Return
With a fantastic culture based on family values, you will be joining a positive and enthusiastic team where your efforts are appreciated and recognised. We provide an environment where people love to come to work and are passionate about what they do.
Is this the opportunity you have been looking for? Please apply via Seek attaching your current CV and Cover Letter telling us why you are interested in the role.
YOU MUST BE RESIDENT IN NEW ZEALAND AND HAVE THE RIGHT TO WORK TO APPLY FOR THIS ROLE.
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