Description The Client Director will effectively manage and grow a portfolio of clients, ensuring that their risk management and insurance broking needs are identified and met. You will be responsible for developing existing clients and driving the business development strategy for new opportunities whilst contributing to the overall growth of the portfolio.
The Role The Client Director will be responsible for the achievement of the corporate budget and growth targets, servicing clients at a Client Director level.
Implement and review client service delivery including holistic discussions on Risk and Retention strategies as well as multiple tier client contact for all qualifying accounts
Obtain formal client feedback annually for all qualifying accounts
Leverage best practice from across WTW to deploy within the team
Represent the voice of the client both internally and within the teams when decisions are made regarding process, approach and future strategy
Ensure that every client has an agreed service plan and that client advocates implement every aspect of the plan
Pro-actively meet the annual new business target
Involvement in selected new business exercises and major projects
Generation and participation in new business opportunities that contribute to the continued growth of the team
Maintain and develop a strong relationship with insurers
Apply WTW Client Service protocols and compliance procedures
Qualifications The Requirements
Level 5 Qualifications
Preferably degree qualified
Extensive insurance broking and/or industry experience
Proven technical skills in coverage and wording review
Excellent understanding and technical proficiency of claims management processes
Experience with the placement and servicing of complex and multinational clients
You will have attained all regulatory licenses, permissions and technical or other requirements applicable under local legislation
Why Join WTW? WTW provides a competitive benefits package which includes the following (eligibility requirements apply):
Additional paid annual leave
Life, Income Protection and Trauma insurance
Annual bonus
Company paid salary continuance insurance
Hybrid working
Networks (Gender, Wellbeing, Pride)
Career Growth – internal opportunities and development programs
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution.
We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.
At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it's fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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