At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.
We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots back to Dunedin.
What will you be doing? Are you ready to revolutionize the world of insurance claims? We're seeking a talented individual who is passionate about driving process efficiency and enhancing customer outcomes.
As a Claims Optimisation Specialist, reporting directly to our Head of Claims Operations, you'll be at the forefront of simplifying and automating processes, making insurance easier and more accessible for everyone.
You can expect to be across the following: Conduct a thorough analysis of internal Claims E2E processes to identify inefficiencies and areas for improvement.Collaborate with cross-functional teams to gather data and insights related to the Claims process.Develop and implement data-driven recommendations to streamline and enhance Claims procedures.Utilise analytical tools to assess the effectiveness of existing workflows and propose optimisations.Stay abreast of industry trends and best practices to ensure the claims process aligns with industry standards.Produce clear and concise documentation outlining proposed process improvements.Train and coach the Claims team in process improvement tools and process excellence to transfer the skills and help establish a continuous improvement culture.A trusted partner and expert on process improvement.What you'll need The ideal candidate is a proactive problem -solver with a keen eye for detail, who thrives in a collaborative environment and is passionate about improving processes to deliver exceptional customer experiences. You will have strong analytical skills, be adaptive to change, and have a natural ability to inspire and motivate others towards continuous improvement.
To be successful in this role, you will also be able to demonstrate the following: Proven experience in analysing and optimising processes within a similar industry.Experience in claims analysis or process improvement preferred.Transactional process experience preferred.Excellent communication skills to effectively convey recommendations and collaborate with diverse teams.Understands the customer perspective and commercial implications to support process improvement.Growth mindset - challenges the status quo, self-starter, curious, pays attention to detail.Engages well with people, builds strong working relationships, and manages stakeholders well.We do what's right; if you feel comfortable doing so, please let us know early in the process if there are any diversity needs, we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know. We are proud holders of the Rainbow and DV Free Ticks which are important to us.
We are seriously committed to diversity and inclusion and welcome any successful candidate to get involved in one of our Inclusion Network Groups, which will help us to better understand and meet the needs and interests of our increasingly diverse workforce.
What we'll bring to the table In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights Include:
16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whanau in New Zealand and the PacificA paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off!Wellness leave instead of sick leave so you can proactively look after your health and wellbeingCareer growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performersFlexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areasDiscounts on Tower insurance products of up to 50%Free Life Insurance of up to four times your annual base salaryRetail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and moreApply now Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered promptly.
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