We are pleased to offer an opportunity to an outgoing and engaging office 'rockstar' to work for a progressive niche insurance company, operating various insurance brands in the New Zealand marketplace. We create extraordinary insurance for Kiwi's with exceptional vehicles by combining the right people, approach, and processes to form a culture that cares about positive outcomes for our stakeholders.Our staff engagement survey results are consistently above 96% because we FEEL. This is our FEEL......Family - As a close-knit family, we are honest, authentic and supportive of each other and our stakeholders.Empowered - Our knowledge and independence drives us to be fair & efficient, and deliver better experiences.Entrepreneurial - Our optimism, drive, and responsiveness make us agile and adaptable to consistently deliver better results.Lead - We love being here and bringing our A-game every day to disrupt and lead our industry, to ultimately help people feel happy and safe.Visit to find out more. We're seeking an additional Claims Manager to join our Claims Operations division. You will lead one of our claims-handling teams and work closely with the other Claims Managers. You will directly manage two claims handlers and ensure they meet their KPIs and develop their skill and knowledge.This role reports to our Head of Claims Delivery, Assessing & Auctions, and is overseen by the EGM, Claims Operations and Strategy.The role involves:Leading, motivating and developing a strong teamBeing the first point of contact for escalationHaving the confidence to manage customer, broker and staff expectationsInteractions with policyholders, brokers, assessors and all others involved in an insurance claims process. We're looking for the following:An organised, creative person with excellent time management skillsExcellent written and verbal communication skillsSomeone who is a strong leader and builds respect within their team by standing alongside, getting stuck in and being 'on the tools'.A people person who is confident dealing with staff, customers and brokersSomeone eager to improve processes and exceed our customers' expectationsA sense of humour and an easy-going approach that will gel with the team immediately. You will be planted straight into the role, with the team looking up to you from day one. Past experience should also include claims and people management. At Star Insure, we have a strong culture. We are a family-owned and operated company and have strong family values. We are not corporate; we set challenging goals and work hard to achieve them. We understand that everyone within the business plays an important part in achieving our goals. We believe in developing our team to ensure there is a clear vision for career progression. And as we have an office dog, so being dog friendly is a prerequisite. This role will suit someone looking to add to their current experience in a positive organisation. We offer a salary and package that includes the following:Competitive salary paid fortnightlyCompany-funded medical, life and trauma insuranceFree access to motorhomes for personal & holiday useFree access to independent financial advice & financial planning What to do now?Applications are welcomed from candidates who see the glamour in the details and successfully navigate the fast-paced world of 'do it now' (no procrastination). Send your CV to us ASAP via the links below, but please make your CV stand out. Do something different, demonstrate why you should be the chosen Star. Think different, act different, be different. Your application will include the following questions: How many years' experience do you have as a Claims Manager? Which of the following statements best describes your right to work in New Zealand? Do you have customer service experience? How many years' experience do you have in the insurance industry? Have you worked in a role which requires a sound understanding of claims management processes? What's your expected annual base salary? How much notice are you required to give your current employer? How many years of people management experience do you have? Report this job advert Don't provide your bank or credit card details when applying for jobs.
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