Claims Customer Agent Full Time Position Melbourne AU or Christchurch NZ Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be a part of a global multibrand team. To continue our success in the future of car rental, we're looking for customer focused, high performing Claims Customer Agent to join our exceptional team. We provide the keys for you to drive your career! What are the Perks? Profit Sharing Program Generous discounts on our brandsOpportunity for remote workingEmployee Car Sales Program On-site Airport ParkingAdditional day leave per annum A focus on sustainabilityTargeted charity partnershipsKey focus on wellbeing and safetyWGEA Certified workplaceAbout the Role? The Claims Customer Agent is responsible for being the point of contact for our Multibrand Customers. This includes incoming and outbound calls. They will have the ability to review the life cycle of the customer claim and maintain up to date records of each notification to the final settlement. Key Responsibilities: Maintaining accurate records, handling communications with customers, third parties and service providers, Ensuring compliance within company policies and industry standards related to damage and claims.Collaborate with internal departments to improve processes across the damage and claims function. Action daily incoming email and communications within 24-48 hours, Identify all communications and distribute to the relevant departments, creating a customer profile to capture all details to determine priority itemsWork with the customer correspondence manager to ensure all ACCC and NSW Trading escalated cases are immediately resolved, and VP & Legal Counsel are informed of any open/closed casesCollaborate with the Customer Care Centre and business outsourcing (BPO) partner to ensure consistency in claims processes.About You? To be successful in this position, our newest team member will have the following: Previous experience in an administrative role, preferably within an insurance or claims environment.Previous 1 – 3 years' experience in a contact centre functional environmentStrong organisational skills with attention to detailProficient in claims management software and Microsoft Office suite.Ability to build rapport quickly with a firm, engaging and respectful telephone and written mannerSkilled Customer Service capabilitiesExpert problem-solving skillsAttention to detail with the ability to manage multiple cases efficiently.Skilled interpersonal skills and the ability to communicate at all levels.Ability to work independently and as part of a team in a fast-paced environment and make timely decisionsAbout the Offer? In return for your hard work and dedication, in addition to the company perks, you will be rewarded with: A competitive annual salary package Opportunities for career growth and development A supportive team environmentEmployee Benefits and a motivating company cultureAt Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities. This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process