Here at Aioi NZ our purpose is to "Provide peace of mind to our customers so they can focus on living life" and are looking for a full time Claims Consultant who has a drive to deliver excellent customer service in a professional and efficient manner. We need you to support our customers at our "moment of truth" for customer experience which is at claim time and if you can provide excellent service with empathy, then we want you. Aioi Nissay Dowa Insurance Company Ltd represents multiple world renowned brands providing insurance products to customers who purchase cover through Vehicle Dealership networks across the country. We pride ourselves in delivering platinum class service to our customers matching our platinum "best in class" products in the NZ insurance marketplace. From our Board of Directors downwards we have a strong focus on our culture as well as your wellbeing and development. We are committed to providing a caring work environment with benefits and opportunities to match. About the positions and you: We are growing as an organization and need to expand our already awesome Claims team with additional team members. We are looking for a Claims Consultant to join the Aioi Team which is an exciting role for someone who is a strong communicator, has excellent time management skills and is outcome driven. There are a number of exciting advancement opportunities and career pathways available as we continue to grow. This role is key to the customers claim's experience, you will ensure the process is seamless and supportive as our customers rely on your expertise to proactively progress and manage claims in accordance with best practice, ensuring they are kept informed through appropriate channels and timeframes. Claims Consultant As a Claims Consultant, you will be the driving force behind the claims experience liaising directly with customers as well as internal and external stakeholders. You will; Proactively manage claims to completion delivering exceptional customer experience.Educate customers by explaining procedures, benefits, terms and answering questions, providing information regarding claims. Maintain solid customer relationships by handling questions and concerns with speed and professionalism. Deliver excellent customer service to our clients, claimants, and other relevant parties.Validate & accept claims in accordance with policy wordings.Perform analysis of legal liability related to accidents. Negotiation of claims settlements. Accurately document claims data, adhering to company policies and regulatory requirements.Meet predefined SLAs for proactive outbound communication and claim management. Perform general administration tasks. Process documentation and data entry Desired skills and experience: Can live our values which are Excellence, Driven, Integrity and Empathy.Experience in a claims role in the insurance industry preferable.Exceptional interpersonal, written, and verbal communication skills.Customer focus and adaptability to different personality types.Sound computer skills – Windows and Office.Excellent time management skills and ability to multitask and prioritize work. Strong attention to detail.Strong decision-making skillsOutcome driven, with ability to exceed role expectation. Mandarin or other language skills a bonus.If this is the opportunity you have been searching for, simply apply online by using the Apply Now button. If you have questions or would like to have a chat about the role in confidence, call Neetika Sharma on ******** for a confidential chat. Applicants for this position should have NZ residency or a valid NZ work permit.