Movigo Group is a fully Australian owned business, specialising in multiple industries, including accident management, accident replacement vehicles and vehicle repair. Our business has a customer first mindset, with a focus on innovation and optimisation. We invest in the development of our people, as our success depends on our team being able to deliver for our customers. We operate from over 24 locations, with staff across Australia, New Zealand, the UK and the Philippines. About Us We make a bad day better. Our customers are not-at-fault drivers who have been in a motor vehicle accident. They've just been through an incredibly stressful experience, and now need to figure out how to get a replacement vehicle while theirs is being fixed, deal with insurance companies and they have no idea where to begin. That's where we come in! We put them in a replacement vehicle and work with the customer, insurers, and repairers taking all the hassle out of the ordeal for the customer. About the Role This is an exciting opportunity to join our growing Claims team who provide an exceptional service to our customers in their time of need. With colleagues in both Sydney and Melbourne and support from the broader business, this is an exciting opportunity to be part of our Claims team's expansion! Multiple roles available at different seniority. You will manage a portfolio of repair and hire claims, validating them and tracking their progress. No two files are the same, so you'll be working with a variety of stakeholders, both internal and external, to ensure we have all the required documents and information throughout the hire term. Responsibilities Manage a varied portfolio of repair and hire car claims Engage with clients insurance companies and repairers to progress claims and ensure that we are informed of the claims progress and maintain details to enable recovery on all claims Accurately assess files to ensure each claim will be recoverable at the end of the hire period Being a key decision maker for a claim to ensure they are set up for success by gathering and interpreting relevant information and documentation to form an appropriate claim strategy Manage timelines and ensure that all hire documentation is completed, decisions and actions are made in a timely fashion Take inbound calls to manage enquiries and support stakeholders About You You are a positive, down to earth, and collaborative team player who enjoys working with people and solving problems. You have great attention to detail, an investigative mind and the ability to think on your feet. Most importantly, you'll be happy to ask a lot of questions, continuously learn and share our passion for helping others. Your experience will include demonstrated resilience and empathy in dealing with complex situations and clients that are going through stressful situations, working with systems, software and reporting tools and exposure to insurance. We offer great company benefits, including retail discounts, employee referral bonus, paid parental leave and more. Your application will include the following questions: Which best describes your right to work in this country? What are your salary expectations? What is the notice period for your current employment? Before progressing with your application, you will be required to agree to the following terms and conditions: I understand before being considered for employment, I may be required to attend a pre-employment medical assessment and/or drug and alcohol assessment. I authorise disclosure of the results of these assessments to the company. I certify the information contained in this application is true and correct to the best of my knowledge and belief. I understand the company reserves the right to verify all information on this application and any false statements will be considered sufficient cause for the company to withdraw my application or terminate my employment. #J-18808-Ljbffr
